Introduction to Change Management

A set of flashcards focusing on key vocabulary and concepts in Change Management.

Organizational Change

Any alteration of people, structure, or technology in an organization.

Change Agents

Individuals who act as catalysts and assume responsibility for managing the change process.

Pace of Change

The speed at which changes occur in the marketplace, becoming a competitive advantage.

Continuous Improvement

The ongoing effort to improve products, services, or processes over time.

Resistance to Change

The reluctance of individuals or organizations to alter their existing behaviors or practices.

Consultant's Role in Change

To introduce and manage change to ensure organizational objectives are met and client commitment is gained.

Lewin’s Three Step Model

A framework for change consisting of unfreezing, changing, and refreezing.

Kotter's Eight Stage Change Process

A change management model outlining steps like establishing urgency and communicating change vision.

Forces Driving Change

Political, economic, social trends, technology, competition, and workforce dynamics that prompt organizational change.

Types of Change

Categories of change including adaptive, innovative, and radically innovative.

Adaptive Change

Small adjustments in processes, often requiring less specific change management approaches.

Innovative Change

Introducing new practices that involve greater change and uncertainty for employees.

Radically Innovative Change

Introducing completely new practices to the industry, with high complexity and risks.

Survivor Syndrome

Morale problems experienced by employees remaining with a company after downsizing.

Communication in Change

Crucial for reducing resistance and addressing employee concerns during the change process.

Empathy and Support

Management understanding how individuals experience change to effectively address resistance.

Participation and Involvement

Involving affected employees in planning and implementing change to reduce resistance.

Strategic Vision

The overarching goals and objectives guiding an organization’s direction and change initiatives.

Organizational Development (OD)

A process using techniques to address and change interpersonal relationships within organizations.

Hitt et al.'s Strategies

Strategies including education, communication, and participation to overcome resistance to change.