Power and Influence in the Workplace

These flashcards cover key vocabulary related to power and influence in the workplace, including different types of power, influence tactics, and organizational behaviors.

Power

The capacity of a person, team, or organization to influence others.

Dependence Model of Power

Framework describing how power is derived from dependence on valued resources.

Legitimate Power

The authority granted to a person in a specific role to request behavior from others.

Expert Power

The ability to influence others through the possession of knowledge or skills that they value.

Reward Power

The capacity to control rewards valued by others and remove negative sanctions.

Coercive Power

The ability to apply punishment or negative consequences.

Referent Power

The capacity to influence others through the respect and admiration they have for the power holder.

Nonsubstitutability

A contingency of power that increases when resources cannot be easily substituted or replaced.

Social Capital

Knowledge, opportunities, and resources shared within a social network.

Centrality in Social Networks

The importance of a person within a network, influenced by their connections and relationships.

Silent Authority

Influence based on the mere presence or request of a power holder.

Assertiveness

A form of vocal authority involving reminders, checks, or bullying, based on legitimate and coercive power.

Information Control

Manipulating access to information to change others' attitudes or behaviors.

Persuasion

Influencing others through facts, logical arguments, and emotional appeals.

Organizational Politics

Using influence tactics for personal gain at the perceived expense of others and the organization.

Influence Tactics

Methods used to alter another person's attitudes or behaviors, categorized as hard or soft.