Management and Food Service Exam Review

Comprehensive practice questions covering management functions, leadership styles, employment laws, and food safety regulations based on lecture notes for Chapters 1-10.

What does the management acronym POSDCoRB stand for?

Planning, Organizing, Staffing, Directing, Coordinating, Reporting, and Budgeting.

What are the three categories of skills for managers?

Technical Skills, Human Skills, and Conceptual Skills.

What are the specific skills identified by ManageFirst?

Interpersonal skills and Employee Development skills.

In an organizational chart, what is the difference between line and staff positions?

Line positions are involved in the direct chain of command, while staff positions provide support and advice to line positions.

Define span of control, chain of command, and unity of command.

Span of control is the number of employees a manager supervises; chain of command is the flow of authority; unity of command means each employee reports to only one supervisor.

Name the four leadership styles mentioned in the notes.

Autocratic, Bureaucratic, Democratic, and Laisser-faire.

Which leadership style is most effective when working with an inexperienced staff who must learn procedures?

Autocratic.

Define job analysis, job description, and job specification.

Job analysis identifies tasks and requirements; job description lists duties and responsibilities; job specification lists the knowledge and skills needed for the role.

What is the purpose of a skills matrix?

To track the skills and competencies of employees within a team.

Give an example of a permitted vs. a prohibited interview question.

Permitted: "Where do you live?"; Prohibited: "How many children do you have?" or questions about religion.

Why is it important to have employees sign the Employee Handbook?

To ensure they are held responsible for the rules and regulations identified within the handbook.

What type of plan is a budget?

A single-use plan.

Define Stereotype and Xenophobia.

Stereotype is the belief that members of a particular group display the same characteristics; Xenophobia is a dislike of or prejudice against people from other countries.

According to the notes, what is the most important quality for a supervisor in teams?

Integrity.

What are five barriers to effective communication?

Distractions, opinions, cultural/generational differences, assumptions, and jargon (technical language).

What are the 3 steps in coaching?

1. Compare actual to expected behavior; 2. Reinforce positive and correct negative; 3. Practice ongoing coaching.

What are the three methods of conflict resolution?

Negotiation, Mediation, and Arbitration.

List the steps of progressive discipline.

Oral warning, written warning, probation, and termination.

What is a wrongful discharge?

A legal action by a former employee alleging discharge violated antidiscrimination laws, public policy, or a contract.

What is the difference between a Crew schedule and a Master schedule?

A Master schedule is created first and identifies the number of employees needed; a Crew schedule assigns specific employees to shifts.

What is a pre-shift or line-up meeting?

A brief meeting held before a shift to coordinate the team and review expectations.

What is a Proforma budget?

An estimate of predicted revenue and expenses used to make financial forecasts and secure funding before starting a business.

In professional development, who is responsible for achieving the agreed-upon goals?

The employee.

What are the benefits of cross-training?

Helps with scheduling challenges, allows employees to discover interests, boosts morale, and reduces turnover.

What agency enforces federal workplace laws against discrimination established by the Civil Rights Act of 1964?

The US Equal Employment Opportunity Commission (EEOC).

What is protected by the Genetic Information Nondiscrimination Act (GINA) of 2008?

Discrimination based on genetic information regarding health insurance and employment.

What are the requirements of the Americans With Disabilities Act (ADA)?

Employers must provide reasonable accommodations for known physical or mental limitations of qualified individuals unless it causes undue hardship.

What does the Fair Labor Standards Act (FLSA) establish?

Minimum wage, overtime pay, record-keeping, and child labor standards.

How much leave is provided under the Family and Medical Leave Act (FMLA)?

$12$ work weeks of unpaid, job-protected leave in a $12$-month period.

What is the purpose of COBRA?

It gives workers the right to continue group health benefits for a limited time after job loss; they may pay up to $102\%$ of the cost.

How much notice must be given under the Worker Adjustment and Retraining Notification Act (WARN)?

$60$ days in advance of plant closings or mass layoffs.

What is the maximum duration for federal-state unemployment insurance benefits in most states?

26 weeks.

What is a Bona fide occupational qualification (BFOQ)?

A legally allowed hiring restriction based on sex, religion, or national origin (e.g., a female bathroom attendant).

What are the forms I-9 and W-4 used for?

I-9 verifies employment eligibility in the US; W-4 is used for tax withholding purposes.

What is the difference between Exempt and Non-exempt employees?

Exempt employees receive a fixed salary regardless of hours; non-exempt employees are paid hourly.

What are the two types of sexual harassment?

Quid pro quo and hostile environment.

What is the focus of the HACCP system?

Identifying specific points in the flow of food essential for preventing, eliminating, or reducing hazards to safe levels.

According to the FDA Food Code 2022, which diagnoses require an employee to be excluded and reported?

Norovirus, Hepatitis A, Shigella spp., Shiga toxin-producing Escherichia coli, Typhoid fever (Salmonella Typhi), or nontyphoidal Salmonella.