Chapter 10: Employee Satisfaction and Commitment

What is job satisfaction?

An employee's emotional reaction to their work, including feelings of pleasure or contentment.

What is organizational commitment?

The degree of an individual's attachment to and involvement in their organization.

What are the three types of organizational commitment?

Affective Commitment, Normative Commitment, Continuance Commitment.

What is affective commitment?

The extent to which an employee wants to remain with an organization and cares about the organization.

What is continuance commitment?

The extent to which employees believe they must remain with an organization due to the time, expense, and effort they have already invested.

What is normative commitment?

The extent to which employees feel an obligation to remain with an organization.

What does social information processing theory state?

It states that employees model their levels of satisfaction and motivation based on other employees.

What is distributive justice?

The perceived fairness of the decisions made in an organization.

What is procedural justice?

The perceived fairness of the processes used by an organization to make decisions.

What is interactional justice?

The perceived fairness of the interpersonal treatment employees receive in an organization.

What is job enlargement?

A system in which employees are given more tasks to perform at the same time.

What is job enrichment?

A system where employees are given more responsibility over the tasks and decisions related to their job.

What is the job characteristics model?

It includes factors like Skill Variety, Task Identity, Task Significance, Autonomy, and Task Feedback that affect job satisfaction.

How does fairness in the workplace affect job satisfaction?

It has a significant impact on job satisfaction, influencing employee engagement, productivity, and retention.

What is person-environment fit?

The extent to which an individual's interests, skills, and values align with their job and work environment.

What is organizational citizenship behaviour (OCB)?

Voluntary, prosocial behaviours that go beyond job requirements.

Why is organizational commitment important in the workplace?

It influences employee behaviour, including effort, productivity, and the desire to stay with the company.

How can organizations prevent turnover?

By focusing on improving job satisfaction, organizational commitment, and employee retention strategies.

What is the faces scale?

A measure of job satisfaction where raters mark a facial expression that represents their feelings about their jobs.

What is the purpose of the job diagnostic survey (JDS)?

To measure the extent to which a job provides opportunities for growth, autonomy, and meaning.

What is underemployment?

When individuals are working fewer hours than desired or are in jobs that don't fully utilize their skills.

What challenges exist when measuring job satisfaction?

Simple questions may not capture the complexity of feelings about a job; multiple questions might be needed for clarity.

Why is anthropomorphizing organizations a problem?

It leads to unrealistic expectations and emotional reactions towards the organization.