Communication Chapter 9

Reappraisal

Rethinking the meaning of emotionally charged events in ways that alter their emotional impact

Emotional Labor

Describes situations in which managing and even suppressing emotions are both appropriate and necessary

Emotional Contagion

The process that emotions can spread from one person to another

Facilitative Emotions

Contributes to effective functioning

Debilitative Emotions

Hinders or prevents effective performance

Rumination

Recurrent thoughts not demanded by the immediate environment

Self-Talk

The nonvocal, internal monologue that is your process of thinking

Fallacy of Perfection

Belief that a worthwhile communicator should be able to handle any situation with complete confidence and skill

Fallacy of Approval

Those who go to incredible lengths to seek acceptance from others, even to the extent of sacrificing their own principles and happiness

Fallacy of Should

One source of unhappiness is the inability to distinguish between what is and what should be

Fallacy of Overgeneralization

Occurs when a person bases a belief on a limited amount of evidence

Fallacy of Causation

Those who live their lives in accordance with this fallacy believe they should do nothing that can hurt or in any way inconvenience others because it will cause undesirable feelings

Fallacy of Helplessness

Suggests that forces beyond your control determine satisfaction in life

Fallacy of Catastrophic Expectations

Operating fearfully on the assumption that if something bad can happen, it probably will