Chapter 6 - Business Process Management (BPM) Implementation Methodology

Business Process Management (BPM) Implementation Methodology

is a step-by-step approach that organizations use to plan,
design, execute, monitor, and improve their business
processes

Business Process Management (BPM) Implementation Methodology

It serves as a guide or roadmap to ensure that process
improvements are well-organized, effective, and sustainable
— instead of being random or rushed.

Business Process Reengineering (BPR)

is the radical redesign of an organization’s existing
business processes to achieve dramatic improvements in
performance — such as faster service, lower costs, higher
quality, or better customer satisfaction

Business Process Reengineering (BPR)

It means starting from scratch and completely rethinking
how work is done, instead of making small improvements to
old processes

● Phase 1: Commit
● Phase 2: Research
● Phase 3: Analyze
● Phase 4: Design
● Phase 5: Implement
● Phase 6: Support

Sis Phases of BPM Implementation

Phase 1: Commit

In this phase, the organization decides to adopt BPM
and makes sure that everyone — from leaders to
employees — is ready and willing to support the change

Phase 2: Research

This phase is about studying how the current
process works before making any changes.

Phase 3: Analyze

In this phase, the organization studies the data collected during
the research phase to find the main problems and decide how to
fix them

Phase 4: Design

In this phase, the organization studies the data
collected during the research phase to find the main
problems and decide how to fix them

Phase 5: Implement

This is where the new process is launched and actually
used in real life

Phase 6: Support

After implementing, the work isn’t over yet. The organization must monitor, maintain, and improve
the process over time

Phase 2: Research

You gather information, observe the workflow, and
prepare for improvements (using flowcharts,
interviews, etc.)

Assemble Project Team

Create a BPM team composed of
process owners, analysts, and IT specialists.

Project Charter

A document that defines the project scope,
objectives, timeline, and team responsibilities

Phase 4: Design

○ Create a new process map showing improved steps.
○ Simplify workflows, remove redundancies, and add automation.
○ Simulate or test the new design before implementation.

Phase 5: Implement

■ Introduce the new process or system to users.
■ Train users
■ Monitor for issues during the first few days or weeks.

Phase 6: Support

■ Provide technical support and fix issues.
■ Collect feedback from users.
■ Continuously update and improve the process.