UNIT EMOTIONAL INTELLIGENCE SUMMARY UNIT 5: EMOTIONAL INTELLIGENCE TEST

Which benefit is enjoyed by managers who are strong in the self-regulation component of emotional intelligence?

Better adaptability-

Individuals who are strong in self-regulation, a key aspect of emotional intelligence, are more adaptable, transparent, and conscientious.

What is the definition of moral identity in the context of emotional intelligence?

The degree to which people see themselves as ethical and caring-

The degree to which people see themselves as ethical and caring determines their moral identity.

A prospective candidate states in an interview, "I am an ethical and caring person. I put the needs of others before mine and seek the best outcomes for the groups I work in."

Which aspect of emotional intelligence is this candidate describing?

Moral identity:

Moral identity is the degree to which people view themselves as caring and ethical. It is an important component of emotional intelligence because it drives the degree to which people are considerate of others' feelings, input, and contributions.

Why do employees who possess high emotional intelligence work effectively and ethically in customer service positions?

Because of their ability to regulate their emotions

Which force is defined as the level of understanding of a subject and complements emotional intelligence to help an individual collaborate effectively in the workplace?

Knowledge:

Knowledge is the degree to which an individual understands a subject, not behavior or the application of knowledge.

Why should managers work to improve the emotional intelligence of their employees?

It will help ensure the future success of the employees.

Having higher emotional intelligence is a predictor of overall job success. It is responsible and ethical for managers to promote this in their employees.

Which tool is used when a manager observes high emotional intelligence behavior in an employee and then later discusses it with the employee in order to reinforce that behavior?

Recognition acknowledgement

Recognition is a tool that managers can use to enhance employee emotional intelligence. It involves a manager highlighting positive employee behaviors so that employees can be more aware of their impact.

An employee expresses that he is mindful of his weaknesses, and he wants to think through how those weaknesses affect the team and the organization as a whole. Which component of emotional intelligence is the employee expressing?

self-awareness

People with self-awareness are aware of the different ways that they can improve.

A manager expressed concern that a team member could not perform well due to personal issues. Which aspect of emotional intelligence did the manager display?

Empathy

An employee has been appointed team leader for a new healthcare initiative. The leader is currently undergoing a personal conflict at home which is challenging her ability to be objective in team interactions. The leader is conscious of this and does her best to manage her internal emotions.

Which term reflects this behavior?

self regulation