Levels of management

Senior

long term goals and plans for the organization. Uses an ESS; friendly interface, graphic displays, supports ad-hoc decisions making; breaks down into MIS and DSS.

Sales and marketing: preparing a 5 year sales forecast

Manufacturing and production: decides where to have new facilitation centre

financial and accounting: plans long term profits

human resources: plans long term labor needed in the organization

Middle

Implements the plans from senior management, uses MIS (predictable routine reports) and DSS (supports ad hoc decision making, more non routine)

Sales and marketing: determines prices for p./s

manufacturing and production: decides when and how many products to produce

Finance and accounting:short term budgets

Human resources: monitors the range and distribution of salaries and benefits

operational

day to day

opertational

the day to day activities; uses a TPS that records routine transaction necessary to conduct day to day businesses. Allows frontline workers and managers to monitor status of operations and relations with external environments.

Sales and marketing: order processing

Manufacturing and production: machine control

Finance and accounting: accounts receivables

Human resources: Training and development

ERP

enterprise resource planning

All the information systems together in one big system. Makes reports available for each level of management.