Therapeutic Communication and Active Listening

These flashcards cover key concepts regarding therapeutic communication, active listening, and the nurse-client relationship that are essential for the upcoming exam.

What is the difference between hearing and listening?

Hearing is the act of perceiving sound, while listening is an active process that involves understanding and interpreting what is being said.

What are the core dimensions of helping?

Responsive dimension (build trust and encourage open dialogue) and active dimension (address obstacles and encourage positive behavior changes).

What are the phases of the Therapeutic Nurse-Client Relationship (TNCR)?

Phases include orientation, working phase, and termination phase.

What characteristics are essential to active listening?

Unconditional positive regard, self-awareness, verbal and non-verbal communication, silence, empathy.

Define therapeutic communication.

Communication intended to develop an effective interpersonal nurse-client relationship that supports the client's well-being, ensuring holistic, client-centered quality care.

What is the importance of silence in communication?

Silence allows clients and nurses to reflect on what has been said and demonstrates respect and interest.

What is the purpose of the OLDCARTSS framework?

It guides the collection of information during client assessments.

What is the role of congruency in communication?

Congruency refers to the alignment between what a person says and their nonverbal communication, ensuring that feelings are consistent with words.

Describe the importance of self-awareness in nursing communication.

Self-awareness helps nurses reflect on their strengths and weaknesses in communication to improve interactions with patients.

What differentiates empathy from sympathy?

Empathy involves understanding and resonating with a person's suffering, while sympathy entails superficial acknowledgment that may invoke a pity-based response.