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meine Zusammenfassung erweitert von ChatGPT
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What is the focus of quality management?
Customer orientation – products, services and processes must meet customer needs.
What does ISO 9001:2025 define?
Standards for quality management systems (QMS) – allows certification of companies.
What is the ISO 9000 family?
A series of international standards for quality management and assurance.
What is the goal of quality management?
To improve profit, reduce costs, increase flexibility and improve customer satisfaction.
How does quality impact profit?
By influencing cost, price, and turnover.
What are consequences of poor quality?
Customer dissatisfaction, increased support costs, warranty claims, legal issues, and lost market share.
What is meant by "planned obsolescence"?
Deliberately reducing product quality to force repeated purchases.
What is Total Quality Management (TQM)?
A company-wide approach focused on continuous quality improvement in all processes and areas.
What are the goals of TQM?
Reduce errors, streamline supply chains, improve customer experience, and ensure trained employees.
What principle does TQM follow?
Continuous improvement, also called "Kaizen".
What is Kaizen?
A philosophy of constant, incremental improvement in all company processes.
What is the Ishikawa diagram?
A cause-and-effect analysis tool shaped like a fishbone – used to identify root causes of a problem.
What is another name for the Ishikawa diagram?
Fishbone diagram or cause-and-effect diagram.
What are the steps to create an Ishikawa diagram?
What is the 8M Method in the Ishikawa diagram?
Man, Machine, Method, Material, Measurement, Mother Nature, Management, Maintenance/Money.
What does the 8M Method help with?
Identifying different categories of causes for a given problem.
What is FMEA?
Failure Mode and Effects Analysis – a method to detect possible failures in a process or product and reduce their impact.
What are the steps of FMEA?
What does the Risk Priority Number (RPN) in FMEA mean?
It helps prioritize which risks should be addressed first – calculated as Severity × Occurrence × Detection.
How does quality affect distribution?
High quality may allow for more exclusive or personalized distribution channels.
What does lead time (Durchlaufzeit) refer to?
The time from production start to finished product – shorter lead time = less capital tied up.
Why is flexibility important in QM?
It helps respond faster to market changes – you can always reduce quality, but increasing it later is hard.
What areas are influenced by product quality?
Costs, image, price, customer satisfaction, staff expertise, marketing, target group, and production time.