MGMT Chap. 10

Self-awareness

Group based on social identity, such as gender or race, and organized within companies to focus on concerns of employees from that group.

Blind spots

An attribute about a person that he or she is not aware of or doesn’t recognize as a problem; this limits effectiveness and hinders career success.

Self-efficacy

An individual’s strong belief that he or she can successfully accomplish a specific task or an outcome.

Organizational commitment

Loyalty to and engagement with one’s work organization.

Self-confidence

General assurance in one’s own ideas, judgment, and capabilities.

Job satisfaction

A positive attitude toward one’s job.

Perception

The cognitive process that people use to make sense out of the environment by selecting, organizing, and interpreting information.

Halo effect

Occurs when a manager gives an employee the same rating on all dimensions of the job, even though performance may be good on some dimensions and poor on others.

Attributions

A judgment about what caused a person’s behavior—characteristics of either the person or the situation.

Stereotyping

A performance evaluation error that occurs when a manager places an employee into a class or a category based on one or a few traits or characteristics.

Perceptual distortions

An error in perceptual judgment that results from inaccuracies in any part of the perception process.

Fundamental attribution error

A tendency to underestimate the influence of external factors on another person’s accomplishments and to overestimate the influence of internal factors..

Authoritarianism

The belief that power and status differences should exist within an organization.

Machiavellianism

A tendency to direct one’s behavior toward the acquisition of power and the manipulation of other people for personal gain; based on the ideas of Niccolò Machiavelli, a sixteenth-century Italian political philosopher.

Self-serving bias

The tendency to overestimate the contribution of internal factors to one’s successes and the contribution of external factors to one’s failures.

Big Five personality factors

Dimensions that describe an individual’s extroversion, agreeableness, conscientiousness, emotional stability, and openness to experience.

Personality

The set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the environment.

Myers-Briggs Type Indicator (MBTI)

An assessment that measures a person’s preferences for introversion versus extroversion, sensation versus intuition, thinking versus feeling, and judging versus perceiving.

Emotional Contagion

The tendency of people to absorb and express the emotions, moods, and attitudes of those around them.

Emotion

A mental state that arises spontaneously rather than through conscious effort and is often accompanied by physiological changes.

Negativity bias

The term used in psychology to describe how the human mind reacts more quickly and strongly to perceived bad things than it does to good things.

Self-management

The ability to engage in self-regulating thoughts and behavior to accomplish all your tasks and handle difficult or challenging situations.

Resilience

The capacity to persevere and to bounce back from adversity, conflict, and failure.

Jung’s framework

People gather info by sensation or intuition; People evaluate info by thinking or feeling.

Role conflict

Occurs when an ind. faces incompatible demands.

Stressor

Stimuli that produce a combination of frustration and anxiety.

Stress

An inds. physiological and emotional response to external stimuli that create physical or psychological demands that exceed the inds. knowledge, abilities, or resources when important outcomes are at stake.

Challenge stress

stress that challenges and increases your focus, alertness, efficiency, and productivity.

Threat stress

stress that is counterproductive.

Presenteeism

people go to work, but are too stressed and distracted to be productive.

Role Ambiguity

people are unclear about the task behavior expected of them.

Social Awareness

The ability to understand others and practice empathy, which means being able to put yourself in someone else’s shoes, to recognize what others are feeling without them needing to tell you.

Relationship Management

The ability to connect to others, build positive relationships, respond to the emotions of others, and influence others.

Interpersonal demands

are stressors associated with relationships in the organization.

Task demands

are stressors arising from the tasks required of a person holding a particular job.