Management Skills, Leadership Styles, and Conflict Resolution in Healthcare

What is the primary skill set that new managers need to develop?

Management communication skills.

What is a critical aspect of managing human resources?

Transitioning from a team player to a team leader.

What should a manager avoid when making changes to a team?

Making changes too quickly.

What is the guideline for giving feedback to employees?

Praise in public, discipline in private.

What is essential for effective communication in management?

Trust in the skills of those being supervised.

Which departments should the imaging director communicate effectively with?

ER, Scheduling/Registration, Transportation, IT, Surgery, Nursing, and Radiologists.

What are the five levels of power in leadership theory?

Legitimate power, Reward power, Coercive power, Expert power, and Referent power.

How can generational differences impact management?

They can inform how one generation motivates and communicates with another.

What are common sources of conflict in the healthcare workplace?

Differing work ethics, personalities, a highly stressful environment, and inadequate communication skills.

What is the goal of effective negotiation in management?

To ensure both parties get some of what they want.

What is the benefit of delegation for a manager?

It frees up the manager to focus on higher priority tasks.

What should be fully explained when delegating tasks?

Expectations for the task/project and outcomes.

What are the purposes of a presentation in management?

To influence, inform, and convince.

What should a manager do to develop presentation skills?

Use other speakers as models, prepare well, be flexible, and practice.

What is the purpose of a needs assessment in management?

To identify training gaps for staff.

What is a major factor contributing to stress in the workplace?

Lack of control.

What are some symptoms of increased stress?

Clenched fists, clenched jaw, panic.

What is the relaxation response?

Concentrating on one single thought for 20 minutes, developed by Dr. Herbert Benson.

How can attitudes affect workplace dynamics?

Attitudes can be 'caught' like a virus, influencing others positively or negatively.

What is a recommended breathing technique for stress management?

Breathe in for a count of three, breathe out for a count of four.

What should managers do to manage job stress effectively?

Encourage communication, practice clutter management, and take breaks.

Why is good communication important when working with radiologists?

Radiologists may have a clinical focus and need to be informed about business concerns.

What can lack of control lead to in a job setting?

It is the number one source of job stress.

What is a vital tool in a manager's toolkit for conflict management?

Negotiation.