Hospitality Management Final Exam

Kettle

Which of these is the "hot" stage of the brewing process?

Packaging

Which of these is in the "cold" stage of the brewing process?

False

(T/F) Spent grain is not healthy for livestock.

Which type of tourism is this: Short Breaks, Day Trips, Travel within own Country

Domestic Tourism

Which type of tourism is this: Travelers traveling out of their home country

Outbound Tourism

True

(T/F) Tourism has seen significant growth in the last few decades.

All of the Above

Key characteristics of tourism include:

True

(T/F) (Ch. 8 - Managed Services): A healthcare facility could be a client of a managed service company.

True

(T/F) Food able to fit on a tray table is a priority of in-flight food service providers.

My Plate

The food guide developed by the USDA that illustrates a "healthy diet"

True

(T/F) MRE's are a standard food option for troops in the field.

False

(T/F) Colleges and universities' food service is difficult to forecast.

True

(T/F) A sustainable solution to the challenges of tourism is a visitor management policy.

True

(T/F) Beer is often called the "working man's drink."

True

(T/F) Lager and ale are the two types of beer.

All of the Above

Which of the following is a cost of tourism?

False

(T/F) Auburn University uses one contracted food service provider for the entire campus.

True

(T/F) A benefit of contracting food service is the ease of adding branded services or chain restaurants.

True

(T/F) Knott's Berry Farm has had a significant impact on the American theme park industry.

Over 400

The United States has _____ national parks.

The Great Smokey Mountains National Park

The first female chief ranger and Auburn alumna was responsible for which national park?

To bring visitors to our area

The main goal of A/O Tourism is:

False

(T/F) A/O Tourism is a "for profit" organization.

True

(T/F) The cruise industry started out solely catering to the rich.

All of the Above

Which of these services are provided to event planners/volunteers by A/O Tourism?

False

(T/F) The majority of cruise passengers are only for the one-time experience and don't plan to cruise again.

True

(T/F) Ships are building solo cabins to accommodate for the increase in solo travelers.

Drink Packages

The following are requirements for vessel safety except:

Answer using numerical list of information

Test taking tips: If a question says "list" you should:

False

(T/F) Point values of question are irrelevant.

True

(T/F) Hunting Tourism: Hunting in the state of Alabama generates more money than football.

White Males

Hunting is dominated by:

True

(T/F) One motivation for hunting is display of skill.

All of the Above

Hotels are classified by:

True

(T/F) Casino hotels make more money from gaming rather than rooms.

Diamonds

AAA ratings are classified by:

True

(T/F) Wine is classified by color and type.

France

Champagne is produced in:

False

(T/F) Fortified wines like port are generally less sweet than regular wines.

True

(T/F) Food changes the way wine tastes.

False

(T/F) Students interested in the hospitality industry can expect to have nights, weekends, and holidays off.

False

(T/F) It is okay to email Prof. Gaillard after your exam to request a review of your grades so that you can be bumped up to an "A."

Look under "Groups" in Canvas for the day you selected or were given.

How do you know what day you are taking the HOSP 1010 exam?

Location, price, and services offered

How can we classify lodging?

Hotel Classification

Pricing used to be very transparent and based on _________.

Luxury/Personalized, Full-Service/Branded, and Economy

What are the three classifications of services?

Luxury/Personalized Services

- Experiential, unique, more than just overnight accomodations
- Amenities to make you want for nothing
- Proactive service beyond expectations
- More independent - Sense of place

Full-Service/Branded Services

- Business travel, consistency from one city to the next, rewards/points
- You get what you expect and don't have to leave to get it
- You still have an expectation of a consistent full-service experience

Economy Services

- Budget minded, heads in beds, just looking for a clean, defect-free product

City-Center, Airport, Freeway Hotel/Motel, Convention, Resort, Casino, Extended-Stay Hotels, All-Suites Extended-Stay Hotels, Condotels, Mixed-Use Hotels, Bed & Breakfast Inns, Boutique, Vacation Rental, Home Sharing

What are the 14 types/locations of hotels?

City-Center Hotels

Meets the needs of the traveling public for business or leisure reasons

Airport Hotels

Guest mix consists of business, group, and leisure travelers; generally in the 200 to 600 room size and are full-service

Freeway Hotels/Motels

A convenient place to stay, reasonably prices, and with few frills

Convention Hotels

Provides facilities and meets the needs of groups attending and holding conventions

Resort Hotels

Inclusive and diversified in accommodations. Destinations!!

Casino Hotels

These hotels make more money from gaming than from the rooms

Extended-Stay Hotels and All-Suites Extended Stay Hotels

Majority of guests are long-term. Additional space in the form of a lounge and possibly a kitchenette.

Condotels and Mixed-Use Hotels

Combination of hotel and condominium. Hotel that may also have residences

Bed & Breakfast Inns

Accommodations with the owner, who lives on the premises or nearby, providing a clean, attractive accommodation and breakfast

Boutique Hotels

Unique architecture, style, decor, and smaller in size (sense of place)

Vacation Rental and Home Sharing

Airbnb, VRBO, Homes and Villas by Marriott

Soft Brand

A 'chain' or franchise organization affiliation that has a hotel relying primarily on its individual identity rather than that of the 'chain' or organization

The Luxury Collection and The Autograph Collection

What two examples did Paul Reggio use when explaining Marriott's soft brands?

The Palace Hotel in San Francisco & The Whitley in Atlanta

What two hotels did Paul Reggio use when explaining Marriott's "Luxury Collection"?

The Grand Bohemian Hotel in Mountain Brook & Beaver Creek Lodge in Beaver Creek

What two hotels did Paul Reggio use when explaining Marriott's "Autograph Collection"?

American Automobile Association

What does "AAA" stand for?

1977

When did the AAA start inspecting and rating hotels?

Five Diamonds

What's the highest rating that a hotel can be given by the AAA?

Circus Circus Hotel & Casino in Reno, NV

What hotel did Paul Reggio use as an example of a 2-Diamond hotel?

W French Quarter in New Orleans, LA

What hotel did Paul Reggio use as an example of a 3-Diamond hotel?

The Hotel at Auburn University

What hotel did Paul Reggio use as an example of a 4-Diamond hotel?

The Laurel Hotel & Spa

What hotel did Paul Reggio use as an example of a 5-Diamond hotel?

Less than 3%

How many hotels have a 5-Diamond rating from AAA?

The Forbes Travel Guide

What rating-organization uses "Stars" as their method of classification?

Recommended, Four-Star, and Five-Star

What are the three categories in which the Forbes Travel Guide classifies hotels?

Montage Big Sky in Southwestern Montana, Raffles in Doha, Lux* South Ari Atoll in The Maldives, and the Waldorf Astoria in Kuwait

What are the four hotels that Paul Reggio listed as examples of hotels that were rated 5-Stars in 2024 by the Forbes Travel Guide?

Online Travel Agencies

What does "OTA" stand for?

Capacity Control, Safety and Security, Online Reviews, Technology, and COVID-19

What five things did Paul Reggio list as trends in the lodging industry?

Franchising

A concept that allows a company to expand quickly by allowing qualified people to use the systems, marketing, and purchasing power of their brand

Franchiser

The head company or individual that licenses others to sell its products or services

Franchisee

The person who purchases the right to use or sell the products or services of a company or individual

- Standard Set of Plans
- National Advertising
- Centralized Reservation System
- Participation in Volume Discounts
- Listing in Franchisor's Directory
- Lower Fee Percentage Charged by Credit Card Companies

What are the pros of being a franchisee?

- High Fees
- Central Reservation System Accounts for About 7-26% of Reservations
- Conformity
- Must Maintain Standards

What are the cons of being a franchisee?

- Increased Market Share and Recognition
- Up-front Fees

What are the pros of being a franchiser?

- Careful in selection of franchisees
- Difficulty maintaining standards and controls

What are the cons of being a franchiser?

Referral Associations

Shared centralized reservation system, an initial joining fee, giving discounts to members, and having a common image, logo, or advertising slogan

- Leading Hotels of the World
- Small Luxury Hotels of the World

What were the two examples of referral associations that Paul Reggio used?

Management Contracts

- Little or no up-front financing or equity involved
- Provides operational expertise, marketing, and sales clout, often in the form of a centralized reservation system (CRS)
- Often used when the skills are not available locally
- Allows the hotel company to manage the property for a period of 5, 10, or 20 years
- The company receives a management fee (a percent of gross and/or net operating profit—usually 2-4.5% of gross revenues)

Ithaka Hospitality Partners manages the Auburn University Hotel & Conference Center

What hotel and company did Paul Reggio use as an example of a management contract?

Hotel Development

Built as a business venture by a developer and because the developer expects to make a reasonable return on this substantial investment

New Properties and Remodeled Properties

What are the two views (properties) of hotel development?

New Properties

- Difficult to make profit at first
- Higher cost of construction
- Brand recognition needs to be built

Remodeled Properties

- Remodeling cost
- Higher operating costs for energy and maintenance

Vacation Clubs

- Flexible use of accommodations in multiple resort locations
- Points are purchased and used like money to purchase vacations

Direct and Indirect Impacts

What are the two types of economic impacts of hotels?

Direct Impact of Hotels

(# of Hotel Guests Total Amount Spent 365 days)

Indirect Impact of Hotels

- Called the "Ripple Effect"
- Money spent by employees in the local community
- Money used by the hotel to purchase all the items to service the guests

Transient Occupancy Tax (TOT)

Tax placed on hotel/motel room rentals. Generally part of this revenue is used to market the destination and may be used for financing the operation of convention facilities

Transient Occupancy Tax

What does "TOT" stand for?

- Pendry, Newport Beach, CA
- Capella Ubud, Bali, Indonesia
- Hotel Hartness, Greenville, SC
- Flemings Mayfair, London, England

What four hotels did Paul Reggio use as examples when talking about the Top 100 Rated Hotels in the world?