mgmt 313 module 1 QUIZ

Which of the following is not one of the top four skills desired by employers

TEAMWORK

Simone wants to become a partner in her Atlanta law firm. She knows that if she bills the most revenue, it will help her get her partnership. This ________ can lead to unethical behavior.

Ill-Conceived Goal

Pop's Ice Cream Store sales were down 15 percent this summer. The owner, Pop, says that in his experience rainy summers mean lower ice cream sales. Jonathan, his assistant, notices the staff at Pop's appear uninterested and slow to serve customers. He would like to replace at least one of them with a younger college student for the rest of the summer. Jonathan is using a(n) ________ perspective.

contingency

Joe expresses concern with Rita, an intern scheduled to work on his team for three weeks. José, Joe's manager, quickly decides to move Rita to another team. Which key problem-solving step has Jose skipped?

define the problem

Extreme examples of unethical and illegal conduct are the exception in the business community. Which of the following statements about this behavior is false?

Ilsa is part of a team working on a project. Vanessa's role on the team is to update and present status reports to management. Ilsa knows that Vanessa's reports do not show the delays that have occurred, but she doesn't say anything because she does not want upper management more involved. Which of the following is Ilsa is exhibiting?

Motivated Blindness

Research shows that sustainable businesses are led by CEOs who take a people-centered, inclusive approach

TRUE

________ is knowing who you are and what you want.

Self-awareness

Which of the following statements is false?

The contingency approach is just common sense

Which of the following fields is not a field from which OB draws?

Accounting

Review Test Submission: Module 2 Quiz

Review Test Submission: Module 2 Quiz

Genevieve is a very religious person who does volunteer work for her church on weekends. When it came to selecting who would chair the United Fund drive for the department, her manager immediately thought of her and asked her to serve. The manager's action reflects the ________ model of job satisfaction.

Value attainment

One of the top five drivers of employee engagement for organizations in North America is pay.

FALSE

Which of the following is not a factor in contributing to employee engagement?

High levels of stress

The head of ABC Company announces that the company is going to start a weekend project teaching self-defense techniques to underprivileged kids in the neighborhood. Thomas decides to register for the project, as he is a trained kickboxer. This action of Thomas reflects the ________ component of his attitude.

Behavioral

Letitia reports to work at Apex Inc. This is her first day. Human resources tells Letitia to report to a conference room so that she can review the company's mission statement and policies, go over her job description, and learn about the technology systems in use. This type of experience is an ________ program.

Onboarding

Sally doesn't complain to a man smoking in the nonsmoking section of a restaurant because it doesn't bother her. This lack of irritation reflects the ________ component of her attitude. She is neutral toward people smoking in restaurants.

affective

Mark marches to the beat of his own drummer, while Simon plans on following in his father's footsteps. Mark is open to change, while Simon embraces

conservation

In some cases, coworkers or friends remain satisfied in situations where others always seem dissatisfied. This is a reflection of the ________ model.

dispositional/genetic

Angela works for a company that does not provide good health benefits or career opportunities. Her ________ is most likely to be negative.

POS (Perceived Organizational Support)

Which of the following is not a suggestion for managers who want to reduce voluntary turnover?

Reward all employees equally

Review Test Submission: Module 3 Quiz

Review Test Submission: Module 3 Quiz

Mike hosts a talk radio program that discusses political issues. He often receives emails and tweets that are very critical of his positions. However, these messages don't bother him. It is likely that he is high on ________ intelligence.

intrapersonal

James believes the best thing he can do is hire based on

using CSE as one broad personality characteristic.

Nathan is dependable, responsible, and achievement-oriented, while Martin is relaxed and unworried. Nathan is likely to score high on

conscientiousness.

Which of the following is the least fixed of a person's individual differences?

EMOTIONS

Nancy is at a staff meeting. Her manager asks if anyone has an idea for how to pull more customers into the restaurant at lunch time. Nancy starts to make a suggestion and her manager cuts her off mid-sentence, saying: "Oh Nancy, no...anyone else?"Nancy is feeling angry because her manager was disrespectful and didn't allow her to explain the idea. What should Nancy do to deal with these negative emotions?

Wait until after the meeting and point out how important respect is between co-workers.

The combination of stable physical, behavioral, and mental characteristics that give individuals their unique identities is known as personality.

TRUE

Openness to experience refers to a person being trusting and good-natured.

FALSE

Marisa is the office manager in a small company. Her employees find that they can often come late to work and leave early, and Marisa will cover their work for them. Marisa is likely to score

high on agreeableness.

________ is your general belief about your own self-worth.

SELF-ESTEEM

Dawn is a manager at a big box store. One of her employees, Edward, appears to have low self-efficacy. To help him, Dawn should set a very challenging sales goal.

FALSE

Review Test Submission: Module 4 Quiz

Review Test Submission: Module 4 Quiz

If Otto views a situation as having low consensus, low distinctiveness, and high consistency, he is likely to make an attribution of

Internal causes

Stereotypes exist about gender, race, and age, but not about occupation.

FALSE

Karrin notices immediately that one of the members assigned to her team in a marketing class is a middle-aged man. This is a(n) ________ characteristic.

surface-level

________ characteristics are quickly apparent to interactants.

Surface-level

Mario is setting up an after-school program for inner city youth. The population is a mix of white, African-American and Latino, with Latinos comprising the majority of participants. Which of the following would help the group overcome stereotypes?

Create project opportunities using a mix of populations with equal status.

Which of the following is not one of the recommendations to managers about reducing stereotypes?

Managers should actively ignore stereotypes

Surface-level characteristics include ________, age, and race.

gender

Kelley hypothesized that people make causal attributions by observing

consensus, distinctiveness, and consistency.

________ is an artificial intervention aimed at giving management a chance to correct an imbalance, injustice, mistake, or outright discrimination that occurred in the past.

Affirmative action

The self-serving bias states that we tend to

take more responsibility for success than failure.

Review Test Submission: Module 5 Quiz

Review Test Submission: Module 5 Quiz

Mari has been out of work for eight months and is worried about providing for her family. She takes a job at a fast-food restaurant, even though the position is a step down from her previous job. According to Maslow's theory, Mari is motivated by ________ needs.

physiological

The three key elements of equity theory are outputs, inputs, and a(n)

Comparison of the ratio of outputs to inputs

The two types of motivation are goal-oriented and failure-avoiding.

FALSE

People who have a high need for affiliation make the best managers.

FALSE

Interactional justice is defined as the perceived fairness of

the quality of interpersonal treatment received.

Victor seems to want to control others and often manipulates people for his own gratification. He exhibits the need for

personal power

________ are the three elements of expectancy theory.

Expectancy, instrumentality, and valence

Ken recently completed his MBA degree. He has received two job offers. Which of the following theories is most useful in predicting the choice that Ken will make?

expectancy theory

Joanna is motivated by the feeling that she's done the best she can do. This represents intrinsic motivation.

TRUE

Expectancy theory is a model of motivation that explains how people strive for fairness.

FALSE

Review Test Submission: Module 6 Quiz

Review Test Submission: Module 6 Quiz

Goals should always be stated in terms of measured outcomes.

FALSE

Negative feedback can have a positive motivational effect.

TRUE

Ferdinand sets a goal for himself of finishing the first draft of a project report by Friday. This is a performance goal.

TRUE

The functions of performance management processes include guiding employee development and making employee-related decisions.

TRUE

An effective performance management system consists of four steps that form a feedback loop.

TRUE

Alberto wants to get a 90 or above on his next chemistry test so that he can skip the final. This is a learning goal, rather than a performance goal.

FALSE

Carla has been asked to analyze the needs of Supreme Research's largest clients. She has not done this type of task before, so her supervisor provides feedback on the analysis of each customer. Continuous reinforcement schedules are detrimental when employees are learning a new task or skill.

FALSE

Performance management involves monitoring, measuring, and evaluating, but does not include providing consequences for employees' performance.

FALSE

Effective managers give employees timely and task-specific feedback about what they are doing right, but do not give feedback about what they are doing wrong.

FALSE

In the four general steps in the goal-setting process, deficiencies in each step can be made up for with strength in others.

FALSE

Research supports the conclusion that positive organizational practices drive outcomes at the individual level, but not the group or organizational levels.

FALSE

Martha has several business meetings today. She also has to pick up her son for soccer practice, get to the grocery store, and wrap her mother's birthday gift. Martha is increasingly frustrated trying to reprioritize these activities in her mind. This is an example of mindfulness.

FALSE

Organizations should work to discourage positive deviance in the workplace.

FALSE

To achieve a climate encouraging positive OB, an organization must foster a specific set of organizational values, organizational practices, and transformational leadership.

FALSE

Employees who flourish report less stress and more organizational commitment and job satisfaction. They perform better, and are absent less, than employees who don't flourish.

TRUE

People with high levels of positive psychological capital have high levels of hope, efficacy, resilience, and optimism.

Hope, efficacy, resilience, optimism

Stephen is a new insurance agent with an established company. He is nervous at the idea of making cold calls on the telephone to prospective clients. After thinking through the problem, Stephen decides to ask his supervisor if he can host a small introductory meeting, inviting local business in for coffee and cake to introduce himself. Stephen is exhibiting a high level of hope.

TRUE

In a POB scenario, an organization measures its success by its accumulation of wealth.

FALSE

Shaniah and Raoul have dinner at a trendy new restaurant. They have to wait for 30 minutes, despite being on time for their reservation. The hostess who seats them does not apologize for the delay. The food is wonderful but expensive, and the service is terrible. When they leave, they pick up their coats at the coat room. The attendant is polite, prompt, and remembers that they left a package with her as they were going into dinner. Despite this, Raoul leaves no tip. This is an example of the positivity spiral.

FALSE

Attentional deficit can result from lack of sleep, conflicting priorities, or counterfactual thinking.

TRUE

Review Test Submission: Mid Term Exam 2022

Review Test Submission: Mid Term Exam 2022

Research shows that sustainable businesses are led by CEOs who take a people-centered, inclusive approach.

true

People bring their abilities, goals, and experiences to each and every situation, which often changes the situation. Conversely, because situations have unique characteristics, such as opportunities and rewards, they change people. This dynamic reflects the interactional perspective, which explains that behavior is a function of

interdependent person and situation factors.

Because the auditors of XYX Company accepted a client firm's questionable financial statements when the infractions have occurred over time, James believes that they are

Slippery slope

Why are ethics considered so important when studying organizational behavior?

You will be confronted with ethical challenges at all levels of organizations and throughout your career .

"Different people may perceive similar situations in different ways and similar people may perceive different situations in the same way." This represents the ________ perspective.

interactional

Your have an apartment within walking distance of your office. Your company moves the office to the next town. You decide to take a position with another firm close to your apartment. This is an example of ________ the problem.

dissolving

People with ________ see themselves as masters of their own fate.

an internal locus of control

The combination of stable physical, behavioral, and mental characteristics that give individuals their unique identities is known as personality.

TRUE

Ben and Jen are arguing over individual differences. Which of the following does a person have the most control over?

Behavior

People who are outgoing, talkative, sociable, and assertive are likely to score high on

extraversion.

Openness to experience refers to a person being trusting and good-natured.

FALSE

Carl has a high self-efficacy belief. He is not likely to work hard in preparation for challenges because he is confident he can succeed.

FALSE

Research shows that when an organization breaches a psychological contract,

employees are likely to be less committed and satisfied and more likely to quit, and their performance is likely to be lower.

Stress can have positive effects on certain OB-related outcomes. For instance, it is negatively related to absenteeism because people feel they have to work harder to meet management expectations.

FALSE

Job satisfaction across the United States has gone up, according to a national survey conducted by the Society for Human Resource Management. The top three facets of satisfaction include

feeling safe at work, having good relationships with coworkers, and having a good relationship with an immediate supervisor

Tanya believes that people should be kind to each other. She notices that Ellie is picking on a new employee, Michele. Tanya asks Ellie to stop bullying Michele, but Ellie's behavior doesn't change. Tanya confronts Ellie and a heated argument ensues, after which Tanya suggests that Ellie transfer to another department. In this case, Tanya's ________ are different from her values.

personal beliefs

Tony believes that cell phone use—even in restaurants—helps people manage their busy lives. Tony's belief reflects the ________ component of his attitude.

cognitive

Samuel values his tradition and conformity. Not surprisingly, family time is very important to him. His employer, Stillman & Sons, expects him to work on holidays. Stillman & Sons and Samuel do not share the values of

conservation

Marion will receive a promotion and a raise if she completes a difficult assignment. This is an example of

extrinsic motivation

________ refers to the amount of effort that we invest in an activity.

. Intensity

________ are the three elements of expectancy theory.

Expectancy, instrumentality, and valence

Pat and Chris are both computer programmers, but Pat earns more money than Chris. However, Chris perceives an equitable relationship because Pat

has a higher education and is more experienced

At Cornet Company, employees and teams had higher performance, greater job satisfaction, and increased organizational commitment when their managers showed ________ behaviors.

Theory Y

To enhance a worker's expectancy, a manager could

give feedback and coach the employee