Troubleshooting Hardware Issues Lesson 003: Crash Screens

Crash Screen

Displays an error whenever the operating system has an issue.

What does BSOD stand for?

Blue Screen of Death.

What are the three versions of crash screens?

BSOD, Pinwheel of Death, and Kernel Panic.

Blue Screen of Death

Indicates that there is a problem with the underlying hardware that Windows cannot solve.

How can a user learn more about the error that Windows has encountered in a BSOD event?

By scanning the provided QR code or by going to windows.com/stopcode.

What is the most common reason for a BSOD?

Faulty memory.

macOS

Made by Apple and it runs on Apple desktops and laptops.

What is macOS also known as?

OS X.

What appears during a macOS crash?

The Pinwheel of Death.

When does the Pinwheel of Death occur?

When macOS experiences a process failure, making the application unresponsive.

When does Kernel Panic occur?

During a system crash or unresponsiveness.

What occurs during a kernel panic?

A black screen with white text appears, giving the user a lot of information.

Why does Kernel Panic look the way it does?

The Linux kernel is usually used by sys admins or techs or just by people who know what they’re doing.

What is an exit code?

Linux’s version of a stop code.

How does an exit code appear?

0x - - - - - - - -.

What format are the remaining characters in an exit code written in?

Hexadecimal.