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Product
Can be goods, services, or ideas.
Feature Bloat
Overwhelming consumers with excessive product features.
Product Life Cycle
Four stages: introduction, growth, maturity, decline.
Introduction Stage
Focus on stimulating trial with pricing strategies.
Growth Stage
Rapid sales growth, increased competition, peak profits.
Maturity Stage
Sales growth slows, profits decline, competitors exit.
Decline Stage
Sales decline, prices drop, product may be deleted.
Branding
Distinguishes products using names, phrases, designs.
Brand Personality
Human characteristics associated with a brand.
Brand Equity
Value added beyond functional benefits, competitive advantage.
Price
What a consumer pays for a product.
Value
What a consumer receives from a product.
Value Pricing
Increasing benefits while maintaining or lowering prices.
Demand-Oriented Pricing
Includes skimming and penetration pricing strategies.
Skimming Pricing
High initial price, gradually lowered over time.
Penetration Pricing
Low initial price to attract a mass market.
Demand Factors
Influenced by tastes, price, availability, income.
Marketing Channel
Individuals and firms making products available to consumers.
Direct-to-Consumer Channels
Includes mail-order and brand websites.
Multichannel Marketing
Blends different communication and delivery channels.
Channel Conflict
One channel member hinders another's goals.
Logistics
Focuses on efficient product delivery.
Supply Chain
Firms involved in creating and delivering a product.
Bullwhip Effect
Exaggerated inventory needs based on fluctuating demand.
Promotional Mix
Combines tools to inform, persuade, and remind buyers.
Integrated Marketing Communications (IMC)
Coordinates promotional activities for consistent messaging.
Advertising
Paid non-personal communication by an identified sponsor.
Institutional Advertisements
Build goodwill for an organization.
Advertising Appeals
Can include fear, sex, and humor.
Media Selection
Considers audience, product, budget, and costs.
Key Media Buying Terms
Includes reach, frequency, and cost per thousand (CPM).
User-Generated Content (UGC)
Online content created by end users.
Influencer Marketing
Uses influential individuals to advocate products.
Social Commerce
Transaction-oriented shopping experience.
Social Shopping
Focuses on the shopping experience itself.