Quality Management Concepts

These flashcards cover fundamental terms and concepts related to Quality Management, including definitions, processes, and methodologies.

Quality Management

The assembly and management of all activities aimed at producing quality by organizations.

Quality System

Proper running of a system in laboratories to ensure quality.

Total Quality Management (TQM)

An approach that includes leadership, ethics, social aspects, and organizational responsibility.

Quality Assurance

Planned and systematic actions that ensure products, processes, or services meet quality standards.

ISO Definition

The assembly of all planned and systematic actions necessary to provide adequate confidence that a product, process, or service meets requirements.

Quality Control

A process employed to ensure a certain level of quality in a product or service, covering actions for control and verification of quality.

Five Ws in Quality Control

Questions to address when errors are suspected: What, Where, When, Who, Why.

First-line Control

Instrument performance check as a primary quality control level.

Process Control

A structured, sequential problem-solving method including identification and analysis of problems.

Kaizen

A practice of continuous improvement involving all employees.

PDCA Cycle

Cycle of Plan, Do, Check, and Act for continuous quality improvement.

Checksheets

Data collection sheets used for manual and reliable data gathering.

Histogram

A form of bar chart showing patterns within data to understand variations.

Cause & Effect Diagram

A tool for root cause analysis to identify underlying causes of issues.

5S Methodology

A method used for workplace organization and efficiency based on Sort, Set in order, Shine, Standardize, Sustain.

Quality Circles

Small groups of employees meeting regularly to identify and solve work-related problems.

Statistical Process Control

Method to monitor and control a process to ensure its stability over time.

Zero Defects

A management standard advocating that defects are not inevitable.

Quality is Free

The idea that the cost of preventing defects is less than the cost of fixing them.

Reliability, Maintainability, Safety, Strength

Key characteristics that contribute to Overall Quality Management.

Quality Trilogy

A framework for managing quality, consisting of Quality Planning, Quality Control, and Quality Improvement.