ITIL v4 - 5. Service Value Chain

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Last updated 7:38 PM on 9/15/26
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7 Terms

1
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Service Value Chain

A set of interconnected activities that an organization performs to deliver a valuable product or service to its consumers and to facilitate value realization.

2
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Plan

Shared understanding of the vision, current status, and improvement direction for all four dimensions.

4 dimensions:

  1. Organizations and People

  2. Information and Technology

  3. Partners and Suppliers

  4. Value Streams and Processes


3
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Improve

Continual improvement of products, services, and practices.

4
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Engage

Good understanding of stakeholder needs, transparency, and continual engagement and good relationships with all stakeholders.

5
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Design and Transition

Continually meet stakeholder expectations.

6
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Obtain/Build

Ensure that service components are available when and where they are needed and meet agreed specifications.

7
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Deliver and Support

Ensure that services are delivered and supported according to agreed specifications and stakeholders' expectations.