Nail Foundations Chapter 3 - Communicating For Success

____ is effectively the basis of all long-lasting relationships with clients and coworkers.

communication

The best way to understand others is to begin with a firm understanding of _____.

yourself

What is the very first thing you should do when meeting a new client?

Wear a smile.

How much time should you schedule for a consultation with a first-time client?

5 to 15 minutes

When you help the client select a style that is reflective of their body shape and entire lifestyle, you are subscribing to the _____ concept.

total look

The most important communication you will have with your clients is a(n) _____, which will help you to determine the client’s needs and achieve the desired results.

client consultation

What tool should you use to put your clients at ease about your technical abilities?

personal portfolio

Listening to the client and then repeating, in your own words, what you think the client is telling you is known as _____.

reflective listening

_____ clients can greatly affect the shop’s flow, causing setbacks in the appointment calendar as well as making beauty professionals late for other services.

tardy

When is it appropriate to argue with clients?

absolutely, unquestionably never

If a client is dissatisfied with a service, what is one of the first steps you should take?

Ask for specifics.

As you interact and communicate with fellow coworkers, remember to treat everyone with _____.

respect

In dealing with conflicts that may occur between your coworkers, it is important to _____.

remain neutral

When bringing issues or problems to your supervisor or manager, it is important to _____.

be a problem solver

A proactive method for moving toward a successful career is to approach your employee evaluation sessions with a _____.

positive attitude

Which of these is considered a legal document?

release statement

What is a good description of a client who should be scheduled at the end of the day?

someone who is habitually late

Body language is _____.

nonverbal communication such as crossing your arms and frowning

What is true of listening?

It is the best relationship builder.

A(n) _____ is also known as a client questionnaire.

intake form

Why is customer service important in beauty and wellness professions?

It is central to success.

Which is the best example of constructive criticism?

guidance offered by supervisors to improve your job performance

You should be attentive with all clients _____.

because all clients are different

Why should client consultations be performed with as much privacy as possible?

to avoid breaches of confidentiality

The “review” step is the most critical of the consultation process because _____.

it ultimately determines the service(s) you will perform