Active Listening

Paying Attention

Give the speaker your full attention by maintaining eye contact, nodding, and avoiding distractions.

Show you’re Listening

Using verbal or nonverbal cues to display appropriate facial expressions and body language.

Providing Feedback

Reflecting back what the speaker has said to show understanding.

Deferring Judgment

Avoiding interrupting the speaker and withholding judgment or criticism until they have finished speaking.

Responding Appropriately

Offering thoughtful and relevant responses based on the speaker’s message. Can involve expressing empathy, offering solutions, or acknowledging the speaker’s feelings or experiences.