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Lean production
Focus on eliminating as much waste as possible
Customer value
Anything the customer is willing to pay for
Toyota Production System (TPS)
System developed to improve quality and productivity based on two philosophies
Waste
Anything not absolutely essential to production
Waste from transportation
Unnecessary movement of products or materials
Waste of waiting time
Idle time when resources are not being used
Transportation waste
Excessive movement of materials between processes
Inventory waste
Excess inventory beyond what is needed
Processing waste
Unnecessary or inefficient processing steps
Waste of motion
Unnecessary movement by workers
Waste from product defects
Costs incurred from producing defective products
Jidoka
Built-in quality where production stops when a defect is detected
Value stream
All value-adding and non-value-adding activities required to deliver a product or service
Waste reduction
Optimizing value-adding activities and eliminating non-value-adding ones
Lean supply chain
Strategy to minimize waste and maximize value across the supply chain
5S methodology
Workplace organization system focused on efficiency and cleanliness
Sort
Remove unnecessary items from the workplace
Set in order
Organize items so they are easy to find and use
Shine
Keep the workplace clean
Standardize
Establish consistent procedures and standards
Sustain
Maintain and review standards regularly
Shadow board
Visual tool showing where tools belong
Root cause analysis (RCA)
Process of identifying and fixing fundamental causes of problems
Cause and effect diagram
Visual tool identifying potential causes of a problem
Fishbone diagram
Another name for cause and effect diagram
Value stream mapping
Lean tool for visualizing and improving flow of materials and information
Current state map
Depicts how a process currently operates
Future state map
Depicts an improved version of the process
Kaizen
Continuous improvement through small incremental changes
SIPOC
High-level process mapping tool
Suppliers
Entities that provide inputs
Inputs
Resources used in a process
Process
Activities that transform inputs into outputs
Outputs
Products or services produced
Customers
Recipients of outputs
Project
A series of related tasks directed toward a major output
Project management
Planning directing and controlling resources to meet objectives
Project scope
Objectives and deliverables of a project
Project cost
Budget and resource expenses of a project
Project schedule
Timeline for completing project activities
Project milestone
Important event or checkpoint in a project
Work Breakdown Structure (WBS)
Hierarchical breakdown of project tasks
Activity
Piece of work that consumes time
Analytical skills
Ability to analyze data and solve problems logically
Interpersonal skills
Ability to communicate and work effectively with others
Psychological safety
Environment where individuals feel safe to speak up
Conversational turn-taking
Balanced participation in discussions
Sensitivity awareness
Recognizing tone body language and responses
Critical path
Longest sequence of dependent activities determining project duration
Critical path method
Technique used to schedule and manage projects
Immediate predecessor
Activity that must be completed before another starts
Slack time
Amount of delay allowed without affecting project completion
Early start schedule
Activities begin as soon as possible
Late start schedule
Activities begin as late as possible without delaying completion
Crashing
Reducing project duration by increasing resources at a cost
Statistical quality control (SQC)
Quantitative techniques for evaluating quality
Assignable variation
Variation caused by identifiable sources
Random variation
Natural variation inherent in a process
Specification limits
Minimum and maximum acceptable values
Statistical process control (SPC)
Monitoring quality using random samples
Attribute data
Categorical quality data such as defects
Variable data
Continuous quality data such as weight or time
p-chart
Control chart for attribute data
x-bar chart
Control chart showing sample means
R chart
Control chart showing range within samples
Range
Difference between highest and lowest values in a sample
R-bar
Average range of samples
Sales and operations planning
Process to balance supply and demand over time
Aggregate operations plan
High-level plan minimizing resource costs
Chase strategy
Adjust workforce levels to match demand
Chase strategy pros
Low inventory and high responsiveness
Chase strategy cons
High hiring firing costs and lower morale
Level strategy
Maintain stable workforce and output rate
Level strategy pros
Stable morale predictable costs simpler planning
Level strategy cons
High inventory costs and risk of stockouts
Functional silo approach
Departments optimize individually rather than collectively
ERP system
Integrated software managing business processes across functions
ERP goal transaction processing
Recording daily business transactions
ERP goal decision support
Providing information for managerial decisions
ERP finance module
Handles accounting and financial transactions
ERP manufacturing module
Supports production planning and quality management
ERP sales and marketing module
Manages customer relationships and forecasting
ERP human resources module
Handles scheduling payroll hiring and training
Industry 4.0
Fourth industrial revolution integrating smart technologies
Smart manufacturing
Use of advanced technologies in production systems
Cyber-physical systems
Integration of physical processes with digital systems
Human-machine collaboration
People and machines working together
Internet of Things (IoT)
Network of connected physical devices exchanging data