Debt Settlement and Sales Training Vocabulary

A collection of vocabulary terms and definitions derived from sales training materials regarding debt relief programs, performance metrics, and CRM navigation.

Debt Settlement Program

A debt relief program with specific eligibility requirements that determine which clients qualify for participation.

Debt Management Partner (DMP)

A partner entity whose primary goal is to provide debt relief options for consumers to manage their debt.

Sticky Deal

A type of deal characterized by behaviors that improve client outcomes while simultaneously protecting sales commissions.

NDR Sale

National Debt Relief sales approach which is categorized as being both a consultative sale and an emotional sale.

QC (Qualified Conversion)

A sales performance metric that improves when specific quality behaviors and conversion criteria are met during the sales process.

Performance Improvement Plan (PIP)

A formal plan triggered by specific performance metrics to address and improve an individual's sales results.

KBA

Stands for Knowledge Based Authentication; a verification process used in Salesforce to confirm a client's identity for an EAF file.

EAF file

A file type processed within Salesforce that requires a client to pass the KBA (Knowledge Based Authentication) check.

Sales Call Stages

A five-part sales process where the first two stages are defined as Discovery and Building Rapport.

Outbound Attempts

The maximum number of times a phone number can be called in a single day without the consumer's consent.

Sales Department Knowledge Base

A centralized resource available via a link in Salesforce containing department-specific information and guidelines.