Business Management Unit 3 AOS 2

Human resource management

The effective management of the relationship between an employer and their employees

Human resource manager

Coordinates all activities involved with acquiring, developing, maintaining and terminating employees of a business.

Motivation

Refers to the individual , internal process that directs, energises, and sustains a persons behaviour

Maslow's Theory

Humans all have needs that need to be met. Striving to fulfil these needs is what motivated employees. One a need has been met it no longer motiveates

Maslow's Hierarchy

1. Physiological needs - Food, water etc.

2. Safety and security - Physical and emotional

3. Social needs - Affection

4. Esteem needs - Respect and accomplishment

5. Self actualisation - Achievements and fulfillment

Locke and Latham

Employees are motivated to achieve challenging, but not overwhelming, goals when they are evaluated.

4 Drives

Humans are motivated by the drive to acquire, bond, comprehend and defend.

Award

An industry wide document setting out minimum pay and work conditions for employees.

Agreements

Set out pay and work conditions for employees in a work place.

Commision

A financial motivation strategy of giving fixed percentage of a sale payed to the person who made the sale

Bonus

A financial motivation strategy of a once-off payment made to an employee for exceptional performance.

Productivity

A measure of performance that indicates how many imputs it takes to make an output

Sanction

A form of penalty or punishment

The employment cycle

Establishment phase

Maintenance Phase

Termination Phase

Establishment phase

Including staff planning, recruitment and selection

Training

The process of teaching staff how to do their job more effectively and efficiently by boosting their knowledge and skills

Developement

Activities that prepare staff to take on greater responsibility in the future

On the job training

Occurs within the working environment, using the equipment present in the workplace.

Off the job training

Occurs in an external specialised training facility

Performance related pay

Pay increases- it is pen to employers to offer a pay rise to employees whenever they see fit.

Termination

The ending of employement of an employee

Employee

The people who work for a business and expect to be payed fairly, trained properly and treated ethically in return for their contribution to the business.

Trade union

Are organisations formed by employees in an industry to represent them in their efforts to improve their pay and working conditions

Employer associations

Are organisations that represent employers

Fair work commission

Is a government body approves agreements, ensures businesses comply with agreements and resolves workplace disputes.

Collective agreements

Made between and employer and a union acting on behalf of its employees

Grievance procedure

Provide an orderly system whereby the employee and the employer can resolve matters relating to complaints

Mediation

Wen a third party helps to resolve a dispute without offering their win suggestions

Performance management

Improving business and individual performance by measuring how well employees are achieving business objectives

Arbitration

Where a third arty helps to resolve disputes acting as a judge and determining the outcome

Performance appraisal

Is a performance management strategy that is The process of determining how efficiently and effectively the employee is working towards business objectives

Performance related pay

A monetary return based on an employee fulfilling or succeeding business or personal onbjectives

Career advancement

A motivation strategy of offering an employee the opportunity to move into a better job.

Investment in training

A motivation strategy of helping improve employees skills in order to give them access to better jobs.

Support and sanction

A motivation strategy of providing encouragement to employees to do the right thing and taking punitive mesures when they do the wrong thing

Performance management

Improving business performance through managing the performance of employees

Redundancy

When a persons job no longer exists

Resignation

When a person voluntarily ends their employement

Retrenchment

When a business ends a persons employement due to a lack of work for them.

Bonuses

A financial motivation strategy of giving a once off payment to an employee for meeting targets or some special effort.

Employee self evaluation

A performance management strategy that involves the employee asssing their own performance. Positive is they can highlight what they are doing well. Negative is they can gloss over what they are not doing well.

Employee observation

A performance management strategy where Feedback on employees is obtained from other employees.

Management by objectives

Goals are set for each employee and these goals are used to manage performance.

Unfair dismissal

When an employer sacks and employee for discriminatory reasons

Conflict

Refers to disputes or disagreements between people or groups.