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Human resource management
The effective management of the relationship between an employer and their employees
Human resource manager
Coordinates all activities involved with acquiring, developing, maintaining and terminating employees of a business.
Motivation
Refers to the individual , internal process that directs, energises, and sustains a persons behaviour
Maslow's Theory
Humans all have needs that need to be met. Striving to fulfil these needs is what motivated employees. One a need has been met it no longer motiveates
Maslow's Hierarchy
Locke and Latham
Employees are motivated to achieve challenging, but not overwhelming, goals when they are evaluated.
4 Drives
Humans are motivated by the drive to acquire, bond, comprehend and defend.
Award
An industry wide document setting out minimum pay and work conditions for employees.
Agreements
Set out pay and work conditions for employees in a work place.
Commision
A financial motivation strategy of giving fixed percentage of a sale payed to the person who made the sale
Bonus
A financial motivation strategy of a once-off payment made to an employee for exceptional performance.
Productivity
A measure of performance that indicates how many imputs it takes to make an output
Sanction
A form of penalty or punishment
The employment cycle
Establishment phase
Maintenance Phase
Termination Phase
Establishment phase
Including staff planning, recruitment and selection
Training
The process of teaching staff how to do their job more effectively and efficiently by boosting their knowledge and skills
Developement
Activities that prepare staff to take on greater responsibility in the future
On the job training
Occurs within the working environment, using the equipment present in the workplace.
Off the job training
Occurs in an external specialised training facility
Performance related pay
Pay increases- it is pen to employers to offer a pay rise to employees whenever they see fit.
Termination
The ending of employement of an employee
Employee
The people who work for a business and expect to be payed fairly, trained properly and treated ethically in return for their contribution to the business.
Trade union
Are organisations formed by employees in an industry to represent them in their efforts to improve their pay and working conditions
Employer associations
Are organisations that represent employers
Fair work commission
Is a government body approves agreements, ensures businesses comply with agreements and resolves workplace disputes.
Collective agreements
Made between and employer and a union acting on behalf of its employees
Grievance procedure
Provide an orderly system whereby the employee and the employer can resolve matters relating to complaints
Mediation
Wen a third party helps to resolve a dispute without offering their win suggestions
Performance management
Improving business and individual performance by measuring how well employees are achieving business objectives
Arbitration
Where a third arty helps to resolve disputes acting as a judge and determining the outcome
Performance appraisal
Is a performance management strategy that is The process of determining how efficiently and effectively the employee is working towards business objectives
Performance related pay
A monetary return based on an employee fulfilling or succeeding business or personal onbjectives
Career advancement
A motivation strategy of offering an employee the opportunity to move into a better job.
Investment in training
A motivation strategy of helping improve employees skills in order to give them access to better jobs.
Support and sanction
A motivation strategy of providing encouragement to employees to do the right thing and taking punitive mesures when they do the wrong thing
Performance management
Improving business performance through managing the performance of employees
Redundancy
When a persons job no longer exists
Resignation
When a person voluntarily ends their employement
Retrenchment
When a business ends a persons employement due to a lack of work for them.
Bonuses
A financial motivation strategy of giving a once off payment to an employee for meeting targets or some special effort.
Employee self evaluation
A performance management strategy that involves the employee asssing their own performance. Positive is they can highlight what they are doing well. Negative is they can gloss over what they are not doing well.
Employee observation
A performance management strategy where Feedback on employees is obtained from other employees.
Management by objectives
Goals are set for each employee and these goals are used to manage performance.
Unfair dismissal
When an employer sacks and employee for discriminatory reasons
Conflict
Refers to disputes or disagreements between people or groups.