CACM Quality Managment Terms

What is quality assurance?

A proactive, process-focused approach to preventing defects

What is quality control?

A reactive, product-focused process to verify that work meets standards

What is a punch list?

A list of items to be corrected before final acceptance of the project

What is a mock-up?

A physical sample of work submitted for approval before full installation

What is commissioning?

A process to verify that systems are installed and function as intended

What is the purpose of a submittal?

To verify materials or systems before installation for compliance

What does nonconformance mean?

Work that does not meet project requirements or standards

Who is responsible for quality management?

All stakeholders — especially the CM, contractor, and trades

When does quality assurance begin?

At the start of the project — during planning and design

What is the difference between QA and QC?

QA prevents defects (process), QC finds/fixes defects (product)