chap 21 Human Resources Arbitration and the Use of Consultants

These flashcards cover key concepts and terms related to arbitration, mediation, consultation, and organizational conflict resolution techniques discussed in the chapter.

Arbitration

A legal alternative to litigation where a neutral third party resolves a dispute between two parties.

Binding Arbitration

A type of arbitration where the decision made by the arbitrator is final and cannot be contested.

Nonbinding Arbitration

A type of arbitration where the arbitrator makes a recommendation, but does not impose a decision.

Mediation

A process where a mediator helps two parties resolve their disagreement without going to court.

Final-offer Arbitration

A method where arbitrators must choose between the final offers made by the parties in a dispute.

Credentialing

The process of verifying the qualifications and credibility of an arbitrator.

Consultant

An expert brought into an organization to provide specialized advice or services on specific issues.

Collective Bargaining Agreement

A written contract between an employer and a union representing the employees.

Conflict Resolution

Methods and processes involved in facilitating the peaceful ending of conflict.

Progressive Discipline Policy

An organizational policy outlining the steps to be taken in response to employee misconduct.