Body Language and Nonverbal Communication

True or False : First impressions really make an impact on how to engage with patients

True

True or False: You can learn a lot my listening

True

what is identified as language- and all the spoken elements of a conversation

verbal

what is classified as - 70% of communication and all other elements of communication other than th spoken word

Nonverbal

Touch is associated with which nonverbal communication

Haptics

What are the 6 components of nonverbal language

• kinesics

• Haptics

• Chronemics

• Proxemics

• Oculesics

• Olfactics

• Adornment locomotion

• Silence

• Posture

• Sound symbols

• Vocalics

Which nonverbal communication focuses on body movement as well as body composition and language ( ie- distance from patients, sitting down with a patients so you’re eye level with them, closed off body from patients)

Kinesics

Which nonverbal communication talks about certain smells

olfactics

Which component of nonverbal language focuses on Distance between provider and individual

Proxemics

which component of nonverbal language focuses on eye contact between patients and individuals

oculesics

Which component of nonverbal language focuses on speech , written or communicated, focuses on tone and influction

chronemics

Which component of nonverbal language focuses on presentation and how the individual looks ( how clear, clean, and well you dress )

adornment

Which nonverbal component focuses on pacing or constant movement

locomotion

Which nonverbal component focuses on limited conversation to hear the patient’s perspective better in order to gain a lot of information

silence

Which nonverbal component is how you appear ( i-e a wheel chair )

posture

Which nonverbal communication component

Sund symbols

Which nonverbal language focuses on pitch ad recognizing how your voice is perceived ( what does your voice convey )

Vocalics

What fits the ideal communication model

• professionally dressed sitting one arm’s length from patients

• Private room for whole interaction, if possible, no barriers between you and the patient or client

• Relaxed, attentive, facing patient , arms at sides or gently folded , legs upright or gently crossed, posture erect but not rigid. Crossed arms or legs can signal pushing back

Which type of dog is viewed as medical equipment and viewed as such by the ADA

service dogs

Which type of dog is not certified by the ADA ( in terms of of housing - uf can deny you housing with this kind of dog unless your healthcare provider gives a signed permission that you need the dog)

emotional support

Which dogs are used for crises ( police dogs )

Working dogs

Which dog has basically “no rights” via the ada and often only enters the environment when asked

therapy dogs

What is the distance at which people feel comfortable varying by culture

Personal space

Distance of “touching” - 1 ½ feet is identified as what type of space

intimate space

Distance of 1 ½ to 4 feet is what type of space

personal

Distance of 4-12 feet is what type of space

Social

Distance of 12-15 feet is what type of space

Public

What is the significance of boundaries

• Professional vs informal

• Sensitive to gender differences

• Present clinical misinterpretation

• Avoid contact outside of work

• High ethical standards