Module D - Communication

NA 1

Belittle

to speak slightingly of, to cause a person to seem little or less

Cliché

a phrase or expression that has become overly familiar or commonplace

Communication

is the process of exchanging information through sending and receiving messages using signs, symbols, words, drawings and pictures

Cultural sensitivity 

being aware of, recognizing, acknowledging, and valuing that behavior patterns differ between and within different cultures

Culture

the characteristics of a group of people = language, values, beliefs, habits, likes, dislikes, customs. Is passed from one generation to the next

Demeanor

behavior toward others, outward manner

Gait

a manner of walking or moving on foot

Liaison 

a person who establishes and maintains communication for mutual understanding and cooperation

Non verbal Communication (also called body language)

body positions and actions that send an unspoken message along with the spoken message, the conscious or unconscious signals that a person’s body sends

Paraphrase

to re state a person’s message in your own words

Prejudice

an adverse opinion formed without just grounds or before sufficient knowledge, preconceived judgment or opinion

Slang

language peculiar to a particular group, an informal nonstandard vocabulary

Therapeutic Communication

a type of communication that health care providers consciously use when talking with residents in order to influence residents or help residents to a better understanding

Verbal Communication

the act of sending/receiving the spoken message