Chp 7: Listening Skills

Evaluation

________- make a judgment about the truth of the message.

Listening

________ is a(n) mindful active process of receiving and interpreting messages.

Responding

________ - feedback; signally to the other that the message has been received, nonverbals and verbals.

effective listening

Any barrier to ________ that originates outside of the body or mind.

Passive listening

________ - failing to make active choices.

Hearing

_______- taking in cues - sound is first experienced.

Emotional intelligence

the ability a person has to assess, identify, and manage his or her own emotions, while also appreciating and responding to the emotions of others in a civil manner

Active listening

________ - requires active participation in making choices about selecting, attending, understanding.

Hurier Model

the six steps of listening

Six steps of listening

Hearing, Understanding, Remembering, Interpreting, Evaluating, Responding

Listening for Appreciation

listening for enjoyment; it is not high in cognitive commitment

Listening for Comprehension

listening to understand and learn something new; requires a significant degree of mental effort

Listening to Show Support

listening to a speaker to make him or her feel valued and to show the person we care about what he or she has to say

Critical listening

listening to evaluate a message and assess whether or not we agree with what is said; requires the most cognitive effort of any listening purpose

Passive listening

listening without engaging the topic in any noticeable way, trying only to absorb what is said

Nonlistening

providing the appearance of listening without actually paying attention to the message

Pseudolistening

the practice of hiding our inattention by appearing to actually listen through nonverbal and verbal responses that make it appear as though we understand what is being said

Glazing over

losing complete attention with what is going on and thinking about something else entirely, often staring in a different direction than the speaker

Ambushing

the practice of focusing only on the weaknesses of what the other person is saying and ignoring the strengths of his or her position

Prejudging

the practice of entering an interaction with a judgment about what we believe will be said before the person has a chance to present it

Selective listening

the practice of choosing what the main points are in a message regardless of what the speaker says

Advising

the practice of interrupting a person to offer suggestions and opinions in an effort to be helpful even when they were not sought