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Network effects
Brands becomes more valuable as more users, partners, or stakeholders engage with it.
PoPs
Shared associations with competitors that allow the brand to enter the competitive set
PoDs
Unique associations that make the brand better or different
Brand perfomance
How well the brand delivers functional benefits like quality, reliability or usefulness
Brand salience
How easily consumers recognize or recall the brand
Brand meaning
What consumers associate with the brand - both functional and emotional
Brand imagery
The symbolic or emotional side of a brand - its personality, lifestyle, or values
Brand judgement
what consumers think about the brand’s quality and trustwhorty
Brand feelings
The emotional reactions consumers have about the brand - like fun, security or pride
Brand response
The combination of judgements and feelings people have about the brand
Brand resonance
A deep psychological bond and active relationship between consumers and brand
Brand love
A strong emotional bond with a brand - like passion, identity and loyalty
Distinctiveness
How easy it is to recognize the brand based on its unique assets (like logo or color)
Authentic brand activism
When a brand supports a cause and aligns its words with real actions
Woke washing
When a brand talks about social causes but doesn’t follow through in practice
Crowdculture
Online communities that create and spread their own content and values
Corrective CSR
CSR that fixes harm by changing how the company operates (reducing pollution)
Compensating CSR
CSR that tries to make up for harm, without changing how the company operates (donating to a charity)
Cultivating Goodwill CSR
CSR that supports good causes unrelated to the company’s harm or products
Commonality
When different ads share the same look and message
Complementarity
When different ads or tools say different things, but all support the same core message
Brand elements
Trademarkeable features like names, logos, slogans or colors that make a brand memorable
Secondary brand associations
When a brand borrows meaning form other people, places, events or thinks (celebrity or country)
Branded House
one master brand used across many products (google)
House of brands
each product has its own brand, seperate from the company (unilever)
sub-brand
a smaller brand connected to a parent brand (marriott)
Program multiplier
How good the marketing program is - its quality, fit and message
Customer multiplier
how consumers react - based on competitor actions, loyalty and channels
Marketplace multiplier
how external conditions affect success - like economy or investor confidence
Memorability
easy to remember and recognize
meaningfulness
says something relevant about the brand or product
Likeability
pleasant to look at or say: emotionally appealing
Adaptability
Can change over time without losing meaning
protectability
can be legally protected from imitation
transferability
can work across products or cultures