TIPS EXAM NEWESET 2025/2026 / COMPREHENSIVE STUDY GUIDE – EXPERT VERIFIED QUESTIONS & ANSWERS.

Which behavioral cue would a guest who becomes overly friendly and very talkative while in your establishment be exhibiting? Lowered inhibitions

Impaired judgment

Slowed reactions

Loss of coordination

Impaired judgment

What measurement do states use for determining Driving While Intoxicated (DWI) or Driving Under the Influence (DUI)?

Speed limit

Blood Alcohol Content (BAC)

Behavioral cues

Intoxication rate factors

Blood Alcohol Content (BAC)

How do behavioral cues help you as a server of alcohol?

Behavioral cues help you relate to your guests more effectively.

Behavioral cues can tell you whether or not a guest is visibly intoxicated.

Behavioral cues can indicate when a guest is going to stiff you on the bill.

Behavioral cues can show you which kinds of drinks to suggest to a particular guest.

Select all the pieces of information you would want to include on an Incident Report Form.

Description of guest

Weather at time of incident

Time of incident

Reasonable efforts used

Names of witnesses

Music that was playing during the incident

Manager on duty

If a guest is not showing any behavioral cues, then his or her BAC level must be below the legal limit.

True

False

If a guest cannot produce a second form of ID when you ask for one, you should refuse service.

True

False

What should you do if you have checked two forms of identification but still have doubts about serving alcohol?

Refuse service.

Serve the guest.

Increasing one's rate of drinking over the course of an evening can be considered impaired judgment.

True

False

What is the best way to prevent underage alcohol sales?

Ask the guest's friends to vouch for him or her.

Serve only guests who look at least 40 years old.

Ask every guest who might be underage for a valid ID.

Randomly check guests' IDs, whether they look young or not.

Eating food after drinking is just as effective at preventing intoxication as eating food before drinking.

True

False

What decision are you making in the second step of the Intervention Model?

You are deciding whether or not the guest has enough money to pay.

You are deciding whether or not you can legally serve the guest alcohol.

You are deciding whether or not you will need to call your manager.

You are determining whether this is a new or a regular guest.

Select all of the intoxication rate factors over which you can exert some level of control as a server of alcohol.

Physical size

Gender

Rate of consumption

Food

Why is it important to avoid judging or threatening your guests?

You do not want to escalate the situation.

You want to make sure you get a good tip.

You want to encourage repeat business.

You do not know the guests well enough to make any judgments about them.

You do not want to escalate the situation.

Which of the following is NOT an intoxication rate factor?

Strength of the drink

Rate of consumption

Type of alcohol (beer, wine, liquor)

Size of the guest

Strength of the drink

What is your best tool for determining a guest's visible level of intoxication?

Blood Alcohol Content (BAC)

Intoxication rate factors

Behavioral cues

Tolerance

Why is it important to call for assistance if a guest is not cooperative? Select all that apply.

It is not your job to deal with unruly guests.

It allows you to continue to serve the other guests.

It buys you time and provides a second outlet for the problem guest.

It sends a clear message to the guest that he or she is wrong.

It buys you time and provides a second outlet for the problem guest.

What are reasonable efforts?

The ways you try to make a guest comfortable in your establishment.

The amount of training your employer is required to provide his or her employees.

The attempts a guest makes to order another round of drinks.

The steps the law expects you to take to prevent alcohol-related problems and illegal alcohol sales.

How does tolerance relate to Blood Alcohol Content (BAC)?

People with high tolerance have lower BAC levels.

People with low tolerance can lower their BAC levels faster.

People with high tolerance have higher BAC levels.

There is no relationship between tolerance and BAC.

There is no relationship between tolerance and BAC.

Which of the following are penalties you might incur for an illegal alcohol sale?

Community service

Job loss

Fines

Arrest

All of the above

What are things you can do to help your guest keep his or her BAC level below the legal limit?

Serve food with alcohol beverages.

Control the pace of drinking.

Follow alcohol beverages with non-alcohol beverages.

Do not serve drinks that have been prepared with too much alcohol.

All of the above

If you decide to refuse service and the guest argues with you, it is okay to change your mind and serve the guest.

True

False

False

Why is it important to offer to your guests a reason for your actions?

Guests deserve the right to counter-argue with you.

Guests are more likely to cooperate if they understand why you are doing something.

You want to avoid blame for the decision at all costs.

As long as you provide a reason, your guests cannot disagree with you.

When documenting an incident, it is a good idea to write in pencil so you can go back later and make any needed changes.

True

False

When is it appropriate to use indirect rather than direct strategies when intervening with a guest?

When you believe a direct strategy may escalate the situation.

When you are trying to buy time before using a direct strategy.

When you think an indirect strategy has a greater chance of success.

When you are not sure what strategy to use and want to get some help.

All of the above

When dealing with your guests, how you say something is as important as what you say.

True

False

What kind of impact does mixing alcohol with other drugs have on the intoxication rate?

There is no impact.

Other drugs always increase the intoxication rate.

Other drugs always decrease the intoxication rate.

The impact is unpredictable.

There is no impact.

What is the best way you can help an intoxicated guest become sober?

Have the guest run around the establishment to get his or her blood flowing.

Serve the guest food or non-alcohol drinks and keep him or her at the establishment.

Tell the guest to go take a cold shower.

Give him or her a breathalyzer test.

What information are you looking for when you assess a guest? Select all that apply.

Personality traits

Behavioral cues

Mode of transportation

Intoxication rate factors

What impact does body fat have on the intoxication rate?

It has no impact.

A high percentage of body fat speeds the intoxication rate.

A high percentage of body fat slows the intoxication rate.

The impact depends on where the body fat is located.

Select all of the following characteristics or behaviors that represent slowed reactions.

Having glassy, unfocused eyes

Becoming overly-friendly

Telling inappropriate jokes

Displaying forgetfulness

Stumbling or swaying

Experiencing a drastic mood swing

At an on premise establishment, who is usually held liable for an illegal alcohol sale?

Server, bartender, dishwasher, cook

Server, manager, bouncer, valet

Server, bartender, manager, owner

Server, busboy, hostess, owner

Why is it important to speak clearly and directly to your guests?

You want to make sure that the surveillance camera can accurately record your conversation.

You want your guests to understand exactly what you are asking them to do.

You have time to say things only once, so they need to get it the first time.

Doing so guarantees that the guests will do what you ask and not create a problem.

Which of these statements about serving alcohol is true?

If you have any doubts about serving alcohol to a particular guest, don't serve.

If a person is a regular guest, you can serve him or her alcohol even if you have doubts.

What causes intoxication?

Physical size

Gender

Blood type

Pure alcohol

A guest is stumbling, slurring his speech, spilling drinks, talking loudly and using offensive language. What would be an appropriate initial response?

Ask the guest to keep it down the next time you bring a drink to the table.

Inform the guest that you cannot serve him any more alcohol and enlist help from the guest's friends.

Call the police to come and arrest the guest.

See if the guest is interested in some food or non-alcohol beverages, but don't confront him.

Given equal amounts of alcohol and an equal rate of drinking, every woman's intoxication rate will rise faster than every man's. True or False?

True. Gender is an intoxication rate factor.

True. Alcohol interacts differently with male and female chemistry.

False. Every man's intoxication rate will rise faster than every woman's.

False. Other intoxication rate factors must also be considered.

What is a third-party sale?

When the guest is arriving at his or her third party of the evening.

When an "of age" guest purchases alcohol for an underage guest.

When an "of age" guest purchases alcohol for another "of age" guest.

When your establishment orders liquor from a wholesaler.

Which of the following benefits does an Incident Report Form provide?

It may provide evidence that the server took reasonable efforts to handle a dangerous situation.

It clears the establishment of all responsibility.

It removes the need to check for ID for the guest involved in the incident.

It guarantees the establishment will not have to deal with liability lawsuits.

Where an ID is required, you can generally accept an expired driver's license as proof of age as long as everything else is correct, even if the guest looks underage.

True

False