Practice Quiz Chapter 3: Professionalism and Effective Communication.

confidence

A professional image communicates _, which builds trust and credibility

false

"Emotional intelligence (EQ) includes only social competence skills." Emotional intelligence encompasses more than just social competence skills. It also includes self-awareness, self-regulation, motivation, and empathy.

Effective Communication

Strong relationships are built upon which of the following?"

listening

Hearing is accidental, involuntary, and effortless, whereas ______ is intentional, voluntary, and determined."

active listening

"Salespeople engage in _______ by providing feedback and requesting feedback for additional information."

assertive

“Those who are more _______ are more likely to dominate conversations, speak out, make strong statements, and less likely to try to avoid confrontation."

Drivers

Not concerned with how others will react; straightforward and independent.

Analyticals

Likely to ask a lot of questions about the details of a solution.

Amiables

Appreciate getting to know people on a personal level.

Expressives

Like to make decisions based on their intuition or "gut feeling".

analytics

The question is about identifying the social style of a customer based on a sales scenario. The scenario describes a customer who needs tangible details, prefers little small talk, and requires factual evidence to support solutions.

True

Whatever your social style, you must be willing to adapt to the customer's social style."