Communication

These flashcards cover key vocabulary terms and their definitions related to the topic of communication.

Nonverbal Communication

The process of communicating without using words, involving body language, facial expressions, gestures, and eye contact.

Communication Process

The steps between a source and a receiver that result in the transfer and understanding of meaning.

Channel Richness

The amount of information that can be transmitted during a communication episode.

Filtering

A sender’s manipulation of information so that it will be seen more favorably by the receiver.

Information Overload

A condition in which information inflow exceeds an individual’s processing capacity.

Upward Communication

Communication that flows to a higher level in a group or organization, used to provide feedback to higher-ups.

Downward Communication

Communication that flows from one level of a group or organization to a lower level, used by managers to assign goals and provide instructions.

Grapevine

The organization’s most common informal communication network, often used for gossip and rumors.

Communication Apprehension

Undue tension and anxiety about oral or written communication.

Face-to-Face Communication

Direct communication between two or more people, which allows for immediate feedback and clarity.