Chapter 1 Phlebotomy Technician – Key Vocabulary

Vocabulary flashcards covering key terms and definitions from the Chapter 1 phlebotomy technician test review.

Continuous Quality Improvement (CQI)

An ongoing effort to improve products, services, or processes within a healthcare facility.

Scope of Practice

The specific tasks and responsibilities a professional is legally and ethically permitted to perform.

Facility Procedures

Written, step-by-step instructions that must be followed exactly for each blood draw or task.

Professional Behavior

Conduct that includes asking questions when unsure, punctuality, and respectful communication with patients and coworkers.

Dermal Puncture

A skin puncture technique, also called a capillary puncture, for obtaining small blood samples.

Capillary Puncture

See Dermal Puncture—collecting blood from capillaries (usually finger or heel).

Venipuncture

The collection of blood from a vein using a needle and collection device.

Job Growth for PBTs

Employment opportunities for phlebotomy technicians are projected to be higher than many other occupations.

Phlebotomy Technician (PBT)

A healthcare professional whose primary role is to collect and process blood specimens.

Blood Specimen Collection

The act of drawing and preparing blood samples for laboratory testing.

Phlebotomy Certification Program

Training that includes coursework and proof of performing a required number of venipunctures and capillary punctures on people.

Venipuncture Performance Requirement

Documented evidence that a student has successfully completed a set number of venous blood draws during training.

Capillary Puncture Performance Requirement

Documented evidence that a student has successfully performed a set number of dermal (capillary) blood draws during training.

Dress Code for PBTs

Wearing facility-approved uniforms or clothing that are clean and wrinkle-free while on the job.

Inpatient Care

Medical treatment provided to patients who are admitted to a hospital.

Clinical Laboratory

A department that collects and analyzes patient specimens; all labs share this core function.

Emergency Department (ED) Outcome

After evaluation, patients are typically treated and discharged or admitted to the hospital.

Stressors for PBTs

Common pressures such as working on a tight schedule or high patient volumes.

Time-Management Planning

Checking to ensure all needed supplies are available before seeing each patient.

Elderly Population Impact

An increase in older adults creates more healthcare jobs because this group requires additional care.

Chemistry Department

Laboratory section that performs chemical analysis of blood and body fluids.

Hematology Department

Lab area that studies blood cells and blood-forming tissues.

Microbiology Department

Lab section that identifies microorganisms causing infections.

Immunology Department

Laboratory area that analyzes immune system responses and antibodies.

Signs of Poor Stress Management

Indicators such as having poor relationships with coworkers.

Policy

A mandatory rule—e.g., blood may only be drawn for tests ordered through the facility’s requisition process.

Professional Jewelry Guideline

Wear little or no jewelry on the job; a watch with a second hand is generally acceptable.

Licensure

A legally required process granting permission to practice a medical profession within a state.