ch 3 Listening, Attending, and Empathy Lecture Review

Flashcards based on Chapter 3 regarding attending behavior, the 3 V's + B model, empathy levels, and the application of listening skills in professional and telemental health settings.

According to Chapter 3, what is defined as the foundation skill of listening?

Attending behavior

When a counselor is lost or confused in a session, what action is recommended by the text?

The counselor should attend to the client.

What are the four components of attending behavior mentioned in the introduction?

Supporting the client through individually and culturally appropriate visuals, vocal quality, verbal tracking, and body language including facial expression.

What response can be anticipated from a client when a counselor uses attending behavior effectively?

Clients will talk more freely and respond openly, particularly about the topics to which attention is given.

What does the mnemonic '3 V's + B' stand for?

Visual/eye contact, Vocal tone/qualities, Verbal tracking, and Body language/facial expression.

In the context of the 3 V's + B, what does verbal tracking involve?

Staying with the client's topic, tracking their story, and avoiding topic jumps.

What is 'verbal underlining'?

The identification of key words that a person emphasizes using volume and stress.

How might a counselor's vocal volume change when a client is discussing difficult issues?

The counselor should expect a lower volume from the client and match their own vocal tone to the client's.

What is selective attention in the context of counseling?

The tendency for clients to talk about topics that counselors are willing to hear and attend to.

When is it appropriate for a counselor to intentionally redirect client attention?

When a client talks insistently about the same topic over and over again.

What occurs in the brain when a counselor supports a client through silence?

The auditory cortex remains active while attending to silence.

What is the recommended talk time ratio for sessions with adult clients?

$$\text{Client talk time} > \text{Counselor talk time}$$

Define 'training as treatment' in the context of social skills.

The use of psychoeducational strategies to teach clients an array of interpersonal skills, such as listening, assertiveness, and mediation.

How does the text define empathy?

Experiencing the client's world and story as if you were that client, understanding their key issues, and expressing them accurately without adding your own thoughts or meanings.

What are the three levels of the empathy scale described in the text?

Subtractive empathy, Basic empathy, and Additive empathy.

What neurological components fire when humans observe actions by another, forming a basis for empathy?

Mirror neurons

In the context of telebehavioral health, what did Chiauzzi, Clayton, & Huh-Yoo ($2020$) find?

Training and telehealth supervision provided effective services that were often as effective as face-to-face services.

What is the feedback loop provided by practice in counseling skills?

Practice provides a continuous feedback loop that leads to improvement, especially when supplemented by feedback from colleagues.