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Conflict
Disagreement, discord, and friction arising when actions or beliefs of group members are unacceptable and resisted by others.
Winning
Competition versus cooperation.
Sharing
Conflict over resource allocation.
Controlling
Conflict over power dynamics.
Working
Task and process conflicts.
Liking & Disliking
Relationship conflicts.
Cooperation
Each member's success increases the success of other members.
Competition
Success depends on outperforming others.
Mixed-Motive Situations
Situations where cooperation or competition depends on various factors.
Prisoner's Dilemma Game (PDG)
Demonstrates mixed-motive conflict.
Social Value Orientation (SVO)
Individualists focus solely on their own outcomes; Competitors aim to maximize their own outcomes and minimize others'; Altruists are motivated to help others, even at their own expense; Cooperators seek to maximize both their own and others' outcomes.
Commons Dilemmas
Occur when individuals take too much from a shared resource.
Public Goods Dilemmas
Involve free-riding, where people benefit from a public good without contributing.
Fairness Dilemmas
Concern procedural and distributive justice.
Responsibility Dilemmas
Involve questions of blame for failure and credit for success.
Task Conflict
Disagreements over issues relevant to the group's goals and procedures.
Process Conflict
Disagreement over methods used to complete tasks.
Relationship Conflict
Interpersonal discord due to dislike among members.
Negative Reciprocity
Stronger than positive reciprocity.
Behavioral Assimilation
Group members eventually match behaviors displayed by others.
Gender Differences in Competitiveness
Variations in competitive behavior based on gender.
Impact of High Stakes on Cooperation
Influence of significant consequences on collaborative behavior.
Debate over Competition versus Cooperation in Education
Discussion regarding the effects of competition and cooperation on academic performance.
Proximity
Physical or psychological distance.
Elaboration
Sharing more about oneself.
Similarity
Having common traits.
Complementarity
Having different traits that work well together.
Reciprocity
Mutual exchange.
The Minimax Principle
Minimizing losses and maximizing gains in relationships.
Balance theory
Members react negatively to disagreements with those they like and agreements with those they dislike.
Conflict escalation
Conflicts escalate through uncertainty leading to commitment, perception transforming into misperception, soft tactics evolving into hard tactics, reciprocity turning into retaliation, irritation growing into anger, and few members becoming many.
Reactance
Emotional/cognitive reaction to feeling freedom of choice is threatened.
Misperception
Escalation distorts perceptions, inflaming conflict.
Misattribution
Attributing others' actions to their personality rather than situational factors.
Fundamental Attribution Error (FAE)
Misperceiving others' motives based on Social Value Orientation (SVO).
Soft Tactics
Conflict intensifies as influence methods become tougher.
Hard Tactics
Tactics that are more aggressive and confrontational in nature.
Negative reciprocity
Escalates conflict: Harm is reciprocated.
Anger
Triggers rejection of concessions, unworkable offers, and contentious strategies.
Coalitions
Groups that shift power balances, sometimes illicitly, forming alliances against others.
Distributive negotiation
Dividing resources through hard bargaining.
Integrative negotiation
Finding mutually satisfying solutions by addressing underlying issues.
Harvard Negotiation Project
Advocates principled, integrative negotiation over soft or hard bargaining.
Dual concern model
Identifies means of dealing with conflicts—avoiding, yielding, fighting, cooperating—differing along concern for self and others.
*** for tat (TFT)
A bargaining strategy that begins with cooperation, but then imitates the other person's choice.
Anger management techniques
Control anger by calling a timeout or counting to ten.
Mediation
A process where a third-party mediator helps members reach solutions in a conflict.
Inquisitorial
A type of conflict resolution where the mediator actively investigates the dispute.
Arbitration
A conflict resolution process where a neutral third party makes a binding decision.
Moot
A type of debate or discussion that is hypothetical and not intended to resolve a real dispute.
Intergroup Conflict
Conflict that arises between different groups, often involving competition and hostility.
Robbers Cave Experiment
A study by Muzafer Sherif observing intergroup relations at a summer camp with two competing groups.
Realistic Group Conflict Theory (RGC)
A theory stating that groups compete for limited resources, leading to conflict.
Discontinuity Effect
The phenomenon where people are more competitive in groups than as individuals.
Prisoner's Dilemma Game (PDG)
A research method used to study competitive versus cooperative behavior in groups.
Social Dominance Theory
A theory explaining social dynamics in hierarchically organized groups.
Norm of Reciprocity
A social norm where groups respond to threats and aggression in kind.
Scapegoating
Redirecting conflict from one group to another when direct aggression is not possible.
Cultural Norms
The varying responses to conflict that differ across cultures.
Anger and Retaliation
Emotional mechanisms that can trigger impulsive intergroup aggression.
Upward Spiral Model of Conflict
A model illustrating how conflicts can intensify over time.
Greed
A motivational factor behind the discontinuity effect in intergroup conflict.
Fear
A motivational factor that can contribute to increased competition in groups.
Identity
A motivational factor correlated with collectivism that influences group behavior.
Low Identifiability
A factor that can lead to increased competition and conflict in groups.
Responsibility
A factor that, when low, can contribute to competitive behavior in groups.
Sidanius & Pratto, 1999
Researchers who contributed to the development of Social Dominance Theory.
Ho et al., 2015
Researchers who developed the Social Dominance Scale.
Hobbes
Life is 'nasty, brutish, and short.'
Rousseau
The 'noble savage.'
Human Violence
Human societies tend to be violent, but Fry suggests peaceful coexistence is possible based on cross-cultural findings.
Evolutionary Theory
Suggests confronting other groups was adaptive historically.
Intergroup Relations
Were rarely peaceful.
Ingroup Preference
Evolutionary pressures favored ingroup preference.
Outgroup Violence
Reinforced ingroup solidarity.
Intergroup Rejection
More pronounced for male members of the outgroup.
Minimal Intergroup Situation
Groups based on trivial factors (e.g., art preferences).
Ingroup Favoritism
Triggered by mere perception of belonging to distinct groups (social categorization).
Cognitive Biases
Reinforce negative reactions to outgroups and ingroup favoritism.
Outgroup Homogeneity Bias
Tendency to perceive members of other groups as more similar to each other than members of one's own group.
Group Attribution Error
Mistakenly assuming individual group members' characteristics reflect the entire group's preferences.
Ultimate Attribution Error
Attributing negative actions by outgroup members to dispositional qualities and positive actions to situational circumstances.
Stereotypes
Socially shared cognitive generalizations about the qualities of members in a particular group.
Stereotype Content Model
Stereotypes reflect beliefs about a group's warmth and competence.
Moral Exclusion
Opponents are seen as undeserving of moral rights and protections.
Dehumanization
Belief that outgroup members lack qualities that distinguish humans from other animals, rationalizing negative treatment.
Social Identity Theory
Group members emphasize their ingroup's value to enhance social identity and self-worth.
Intergroup Contact
Initial approach: The Contact Hypothesis - bringing groups together. It failed.
Creating Positive Contact
Factors augmenting positive contact include superordinate goals, successful cooperation, and a common enemy.
High-Quality Contact
Is best, but any contact is better than none.
Cognitive Cures for Conflict
Reducing cognitive biases can decrease intergroup conflict.
Recategorization
The common ingroup identity model.
Cross-categorization
Controlling stereotyped thinking
Factors Promoting Intergroup Forgiveness
Peaceful contact, Empathy, Exchange of apologies, Acceptance of a common group identity
Factors That Inhibit Intergroup Forgiveness
Strength of identification with the ingroup, Exclusion of the outgroup, Negative emotions (e.g., anger), Claiming victimization and exploitation by the outgroup
Learning to Cooperate
Schools, communities, and businesses use interventions to help members recognize conflict sources and manage differences effectively.
Jigsaw Learning Groups
School-based conflict resolution training: Define the conflict, Exchange Information, View from multiple perspectives, Generate solutions, Select mutually advantageous solution
Resolving Conflict: Conclusions
Intergroup conflict is not inevitable. Even adversarial groups can achieve coexistence by promoting positive contact and avoiding negative stereotypes.
The Robbers Cave study
Ended positively: Campers wanted to return to town in the same bus, and seating didn't follow group lines (Sherif et al., 1961, p. 182).
A Sense of Place
A group's ecology is defined as the living members of the group and the nonliving parts of its environment, with a focus on how individuals are arranged spatially.