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actor/observer effect
the tendency of people to make external attributions regarding their own behaviors and for observers tendency to make judgements of other's behaviors; the tendency for those acting in a situation to attribute their behavior to external causes, but for observers to attribute others' behavior to internal causes.
attribution theory
the theory that we explain someone's behavior by crediting either the situation (situational) or the person's disposition (dispositional).
culture
Beliefs, customs, and traditions of a specific group of people.
dispositional attribution
attributing behavior to the person's disposition and traits
downward social comparison
comparing ourselves to people who are worse than we are with regard to a particular trait or ability
explanatory style
interpreting good or bad events in a pessimistic or optimistic way.
external locus of control
attribution of success or failure to outside influences and feel powerless to change their situation.
fundamental attribution error
the tendency for observers, when analyzing others' behavior, to underestimate the impact of the situation and to overestimate the impact of personal disposition.
internal locus of control
attribution of success or failure to their own actions and choices.
lateral social comparison
comparing oneself with another who is considered to be more or less equal.
mere exposure effect
the tendency for liking to increase with the frequency of exposure.
optimistic explanatory style
accounting for negative events or situations with external, temporary, and specific explanations.
pessimistic explanatory style
accounting for negative events or situations with internal, permanent, and global explanations
relative deprivation
the perception that we are worse off relative to those with whom we compare ourselves.
self-fulfilling prophecy
a belief that leads to its own fulfillment.
self-serving bias
a readiness to perceive oneself favorably.
situational attribution
attributing behavior to the environment.
social comparison
evaluating one's abilities and opinions by comparing oneself with others.
upward social comparison
comparing ourselves to people who are better than we are with regard to a particular trait or ability
belief perseverance
tendency to stick to our initial beliefs even when evidence contradicts them
cognitive dissonance
an unpleasant state that arises when a person recognizes the inconsistency of his or her actions, attitudes, or beliefs; the theory that we act to reduce the discomfort (dissonance) we feel when two of our thoughts (cognitions) are inconsistent.
cognitive load
Mental effort required to process information.
discrimination
unjustifiable negative behavior toward a group or its members.
Ethnocentrism
Belief in the superiority of one's nation or ethnic group.
implicit attitudes
attitudes that influence a person's feelings and behavior at an unconscious level / unawareness.
ingroup
"Us"—people with whom we share a common identity.
ingroup bias
the tendency to favor one's own group.
just-world phenomenon
the tendency for people to believe the world is just and that people therefore get what they deserve and deserve what they get.
outgroup
"them" - those perceived as different or apart from our ingroup.
outgroup homogeneity bias
tendency to exaggerate similarities of members of an outgroup.
prejudice
an unjustifiable (and usually negative) attitude toward a group and its members. Prejudice generally involves stereotyped beliefs, negative feelings, and a predisposition to discriminatory action.
stereotype
A generalized belief about a group of people.
Altruism
unselfish regard for the welfare of others
attitude strength
the durability or impact of an attitude.
Attentional focus
a person's characteristic style of monitoring bodily symptoms, emotions, and overall well-being.
Burnout
a state of physical, emotional, and mental exhaustion created by long-term involvement in an emotionally demanding situation and accompanied by lowered performance and motivation.
bystander effect
the tendency for any given bystander to be less likely to give aid if other bystanders are present.
central route persuasion
occurs when interested people's thinking is influenced by considering evidence and arguments.
collectivism
a cultural pattern that prioritizes the goals of important groups (often one's extended family or work group).
Conformity
Adjusting one's behavior or thinking to coincide with a group standard.
Deindividuation
the loss of self-awareness and self-restraint occurring in group situations that foster arousal and anonymity.
Diffusion of responsibility
reduction in feelings of personal responsibility in the presence of others.
door-in-the-face technique
asking for a large commitment and being refused and then asking for a smaller commitment
elaboration likelihood model
theory identifying two ways to persuade: a central route and a peripheral route.
False consensus effect
the tendency to overestimate the extent to which others share our beliefs and behaviors.
Foot-in-the-door technique
the tendency for people who have first agreed to a small request to comply later with a larger request.
Group polarization
the enhancement of a group's prevailing inclinations through discussion within the group.
Groupthink
the mode of thinking that occurs when the desire for harmony in a decision-making group overrides a realistic appraisal of alternatives.
Halo effect
the tendency to draw a general impression about an individual on the basis of a single characteristic.
individualism
a cultural pattern that emphasizes people's own goals over group goals and defines identity mainly in terms of unique personal attributes.
(I/O) psychology
the application of psychological principles, theory, and research to the work setting.
Informational social influence
influence resulting from one's willingness to accept others' opinions about reality.
Multiculturalism
The practice of valuing and respecting differences in culture.
normative social influence
influence resulting from a person's desire to gain approval or avoid disapproval.
obedience
complying with an order or a command; mimic people
peripheral route persuasion
occurs when people are influenced by incidental cues, such as a speaker's attractiveness
Persuasion
changing people's attitudes, potentially influencing their actions.
prosocial behavior
voluntary act that benefits others and is considered a central part of morality.
role
a set of expectations (norms) about a social position, defining how those in the position ought to behave.
situational variables
features in the environment that participants might encounter.
social debt
an emotional meta state which accumulates guilt from unpleasant social interactions.
social facilitation
in the presence of others, improved performance on simple or well-learned tasks, and worsened performance on difficult tasks.
social influence theory
theory that powerful social influences can produce a state of hypnosis.
social loafing
the tendency for people in a group to exert less effort when pooling their efforts toward attaining a common goal than when individually accountable.
social norms
expected standards of conduct, which influence behavior.
social reciprocity norm
The belief that if someone does something for you then you should do something for them.
social responsibility norm
an expectation that people will help those needing their help.
social traps
a situation in which two parties, by each pursuing their self-interest rather than the good of the group, become caught in mutually destructive behavior.
superordinate goals
shared goals that override differences among people and require their cooperation.