Effective Communication Summative 1 Deck

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Last updated 12:26 PM on 7/8/26
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79 Terms

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Communication

is the process of exchanging information or messages from one party to another.came from the Latin word, communis, which means “common”.

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Verbal Communication

involves the use of language to convey messages.

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Nonverbal Communication

is the process of conveying message through nonlinguistic means or without language.

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Visual Communication

is the transmission of information and ideas using symbols and imagery.

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Communication Process

is the process of sending a message from a source to a receiver by means of a channel. The receiver should give a feedback or a response to the sent message according to the intention of the sender.

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Intrapersonal Communication

It is the communication that occurs within one’s own mind. It also includes activities such as one’s solving own problems or conflict, planning, evaluating oneself and one’s relationships with others.

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Interpersonal Communication

the process of using messages to generate meaning between two or more persons in a situation.

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Dyadic Communication

is basically a communication between two persons, i.e., you talking with your parent, an interview with an employer, or a consultation with a teacher.

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Small-group Communication

is the process of generating meaning using messages within a small group of communicators.

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Public Communication

the process where a single source utilizes messages that then transmits these messages to a number of receivers at once. is recognized by its formality, structure, and planning.

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Mass Communication

A process of communicating messages in order to generate meaning through a mediated system. From the source of the message, it goes to its several unseen receivers.

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Language

refers to the words, phrases, and expressions chosen by the speaker or writer.

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Jargon

can signal membership in a professional or social group.

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Slang

can create intimacy or informality.

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Euphemisms, metaphors, and similes

may soften messages or make them more impactful.

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Personal language

used to express one’s own thoughts, feelings and experiences. It often includes first-person pronouns like I or my and focuses on the speaker’s inner world.

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Interpersonal language

used for social interaction and communication with others. It involves greetings, polite expressions, questions, and responses that help build relationships or complete tasks together. It can be formal or informal, depending on the context.

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Linking

is the merging of multiple words until they sound as if they are only one word.

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Intonation

is the rise and fall of pitch which may contrast meanings of sentences.

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Stress

gives particular emphasis or importance to a point, statement, or idea made in speech or writing.

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Tone of Language

refers to the emotional quality or attitude conveyed in communication. It can affect how a message is interpreted, based on word choice, pitch, and context.

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Formal Tone

Used in professional settings or official correspondence.

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Informal Tone

Used in casual conversations with friends or family.

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​Communication

is the process of exchanging information or messages from one party to another.

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Audience

refers to the person or group for whom the text is intended.

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Context

refers to the setting and circumstances surrounding communication.

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Purpose

refers to the reason the text was created.

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Communication

The exchange of information, ideas, and emotions between individuals.

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Conflict resolution

The process of managing and resolving disagreements and disputes between individuals or groups.

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Empathy

The ability to understand and share the feelings of others.

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Teamwork

The collaborative effort of a group of individuals to achieve a common goal.

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Leadership

The process of influencing and motivating others to work towards a shared goal.

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Negotiation

The process of two or more parties discussing a matter in order to reach an agreement.

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Networking

Building relationships and connections with others for personal or professional purposes

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Building relationships

Establishing and maintaining connections with others, including family, friends, and colleagues

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Politeness Markers

Words and phrases that show respect and consideration for others.

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Could you

This softens the request and makes it sound less

like an order.

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I was wondering if

We normally use this expression in spoken English to ask someone politely for help.

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Do you mind if

It is a great way to ask for permission.

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Pardon me

It is a polite expression often used to ask someone

to repeat what they said.

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I would love to, but

It is a polite way to say "no".

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Conversation management signals

help to regulate the flow of a productive exchange.

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Conversation strategies.

are techniques or tactics used by speakers to manage, maintain, and negotiate interactions effectively during communication

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Topic Nomination

The act of introducing a new topic into the conversation.

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Turn-Taking

The fundamental rule where speakers take turns speaking and listening.

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Back-channeling

Using cues to show you are listening and engaged without taking the floor.

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Feedback-Giving

Providing responses to the speaker to show understanding or ask for clarification.

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Topic Termination

The process of ending a conversation politely and effectively.

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Mannerism Cues

communication habits, varying in each person. In order to identify them, you have to pay close attention to the said person. Sometimes it is like a habit, and indicate something to be noted is coming up.

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Organizational Cues

help you understand the order, sequence, or relationship of the information

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Emphasis Cues

meant to focus your attention on important information.

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Kinesics

The interpretation of body motion communication such as facial expressions and gestures, nonverbal behavior related to movement of any part of the body or the body as a whole.

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Occulesics

The study of eye movement, eye behavior, gaze, and eye-related nonverbal communication.

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Proxemics

The amount of space we put between ourselves and others depends upon the relationship, situation, and context

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Haptics

A nonverbal communication which is focused on touching.

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Vocalics

The non-verbal aspects of speech: pitch, tone, volume, and pace.

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Chronemics

Refers to how people use and interpret the concept of time in their interactions.

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Appearance

A person’s look reflect on his/her status or position, mood, culture, taste, and grooming.

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Artifacts

How you decorate your bodies and environments, includes clothing, jewelry, tattoos, and interior design object.

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Olfactics

Communicative functions associated with the sense of smell.

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Reporting Observations

When reporting, the focus is on providing accurate and objective information

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NARRATING EXPERIENCES

When you tell a story, your goal is to make the listener or reader feel as if they were there

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Articulating Opinions

The purpose is to persuade or inform your audience about your viewpoint.

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Diary Writing and Journaling

These practices provide a private space to reflect on your thoughts, feelings, and experiences.

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Journaling

is a tool for personal growth. It boosts creativity and enhances the processing of thoughts and feelings that may lead to tracking life’s goals and progress.

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Reflective Journal

is a self-reflection journal—helping you process events, deepen understanding, and grow personally or professionally.

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Gratitude Journal

a personal journal where you regularly write down things you are thankful for.

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Dream Journal

a personal record where you write down your drreams after waking up

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Art Journal

is a creative, personal space where you combine visual art and written expression to explore thoughts, feelings, experiences, or ideas

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Travel Journal

is a personal record of your journeys and adventures, where you document your experiences, thoughts, emotions, and observations during a trip.

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Food Journal

is a personal record where you track what you eat and drink each day, often along with related details like time, portion sizes, mood, or physical symptoms.

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Health & Wellness

is a personal log where you track various aspects of your physical, mental, and emotional well-being. It helps you monitor habits, set goals, and reflect on your overall health journey to improve balance and self-care.

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Social Media

is a form of Interpersonal communication that shapes your public identity.

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Online Safety

is protecting oneself and others while using the internet and online platforms.

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Data Privacy

is the principle that a person should have control over their personal data, including the ability to decide how organizations collect, store and use their data.

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Online Presence

refers to how visible and accessible a person or brand is on the internet, encompassing all digital interactions like websites, social media, and search engine listings.

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Structural cohesion

This is the intended interconnectedness of sentences to convey meaning.

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Cohesion

is the interconnectedness of sentences to convey meaning.

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