Management Theories and Nursing Management

Key vocabulary terms and management theories relevant to industrial efficiency and nursing management as described in the lecture notes.

Frederick W. Taylor

Known as the Father of Scientific Management, focusing on productivity and the use of scientific methods to improve industrial efficiency.

Scientific Management Focus

The primary area of focus in Scientific Management is PRODUCTIVITY.

Standardization

A principle of Scientific Management that involves establishing standard tasks, tools, and working conditions.

Incentives (Scientific Management)

Financial rewards offered for meeting production standards to motivate workmen.

Bureaucratic Theory

Developed by Max Weber, this theory emphasizes a structured, hierarchical organization with clear rules, regulations, and procedures based on technical qualifications.

Impersonality

A characteristic of Bureaucratic Theory where decisions are based on rules and regulations rather than personal relationships.

Merit-Based Promotion

Advancement within a bureaucratic structure based on qualifications, experience, and performance.

Human Relations Theory

Proposed by Mary Follet, it emphasizes the importance of human relationships, cooperation, and integration of people into work to motivate them productively.

Theory of Motivation (Herzberg)

Developed by Ferdinand Herzberg, identifying two factors: hygiene factors for adequate performance and motivators for more than adequate performance.

Hygienic Factors

Factors such as good working conditions, status, job security, and salary that ensure employees perform adequately.

Motivation Factors

Factors such as recognition for achievement, responsibility, the nature of the work, and growth possibilities.

Theory X

A motivational theory by Douglas McGregor assuming workers are inherently lazy, unmotivated, and negligent, requiring coercion and close supervision.

Theory Y

A motivational theory by Douglas McGregor assuming workers are creative, self-directed, and responsible, emphasizing the principle of integration.

Theory Z

Developed by William G. Ouchi, focusing on participative management, long-term (lifetime) employment, and holistic concern for employees.

Total Quality Management (TQM)

An approach focused on continuous improvement, customer satisfaction, and measuring performance accurately to improve service quality.

Figurehead Role

A leadership role involving the performance of ceremonial duties.

Liaison Role

A leadership role specialized in dealing with outside people.

Monitor Role

An informational role involving the receiving and sending of information for control purposes.

Dissemination Role

An informational role focused on sharing collected information with subordinates.

Entrepreneurial Role

A decisional role involving constant addition or deletion of new projects.

Disturbance Handler Role

A decisional role that gives attention to problems arising from strikes, bankruptcies, and interference.

Resource Allocator Role

A decisional role responsible for the allocation of budgets, time, and information.

Nursing Management

The process of working through staff members to provide comprehensive care to the patient, including planning, organizing, directing, and controlling.

Conceptual Skills

The mental ability to coordinate variety of interests, think in the abstract, and create a vision by analyzing data.

Interpersonal Skills

Skills pertaining to dealing with people, communication styles, empathy, and the ability to "get along" with others.

Technical Skills

Proficiency in performing an activity in the correct manner using specific tools, procedures, and techniques unique to a specialized situation.