MGT 101: Performance Management, Strategy, and Decisions

Vocabulary flashcards covering key management concepts including performance management, feedback models, review biases, goal alignment, planning levels, and managerial decision-making processes.

Performance Management

A continuous process that aligns employee performance with organizational goals.

Cascading Goals

A practice that aligns goals across organizational levels—from Organization to Team to Employee—to clarify how each person contributes.

Results Measures

A performance monitoring category focused on what was achieved, including sales, quality, and deadlines.

Behaviors Measures

A performance monitoring category focused on how work was done, including teamwork, service, and safety.

Development Measures

A performance monitoring category focused on what capability is growing, such as new skills and responsibilities.

SBI Feedback Model

A feedback framework consisting of Situation (when and where it happened), Behavior (what the person did), and Impact (what result it created).

Halo Effect

A common performance-review error where one strength influences the entire rating of an employee.

Recency Bias

A performance-review error where recent events outweigh the full review period.

Leniency or Severity

A performance-review error where the manager rates everyone too high or too low.

Similarity Bias

A performance-review error where the manager favors employees who seem similar to them.

Vision

An organizational statement answering 'Why do we exist?'

Mission

An organizational statement answering 'How do we do that?' to fulfill the vision.

Objective

An organizational statement specifying 'What will we do?' in concrete terms.

SMART Goals

A framework for setting effective goals that are Specific, Measurable, Achievable, Relevant, and Time-bound.

Strategic Planning

Long-term directional planning conducted by top managers that answers 'Why?'

Tactical Planning

Planning conducted by middle managers that focuses on 'What?' resources and priorities are required.

Operational Planning

Planning conducted by frontline managers that focuses on 'How?' daily work and measures are executed.

Managerial Decision Process

A six-step decision-making model consisting of: 1) Recognize (Define the decision), 2) Generate (Create alternatives), 3) Analyze (Use evidence and criteria), 4) Select (Choose the best option), 5) Implement (Assign actions and resources), and 6) Evaluate (Assess effectiveness).