2.Global E-Business and Collaboration Study Notes

A comprehensive set of flashcards derived from lecture notes on information systems, focusing on business processes, system functions, and collaboration.

What business process is primarily associated with manufacturing and production?

Producing a bill of materials.

What is an example of a cross-functional business process?

Creating a new product.

Which functional area is responsible for identifying customers?

Sales and marketing.

True or False: Shipping a product to a customer is an example of a business process.

TRUE.

What is not involved in order fulfillment?

Making customers aware of the product.

What do business processes refer to?

The manner in which work activities are organized, coordinated, and focused to produce a specific business result.

What is cross-functional business processes?

Processes requiring input, cooperation, or coordination between major business functions.

Name three business processes that a local sandwich shop has.

Taking orders, making sandwiches, selling to customers.

What function is responsible for identifying customers?

Sales and marketing.

What type of system would you use to update your production schedule if your supplier was late?

Transactional Processing System (TPS).

What system would best handle a non-profit's donations from various sources?

TPS with MIS capabilities.

What type of system monitors internal operations and the firm's relations with the external environment?

Transaction Processing System (TPS).

Which system is a major source of data for other systems?

Transactional Processing System (TPS).

What does the term management information systems refer to?

A specific category of information systems serving middle management functions.

Which system would help determine supplier performance related to production schedules?

Management Information System (MIS).

What is a relocation control system categorized as?

Management Information System (MIS).

Which type of information system handles non-typical business problems?

Decision Support System (DSS).

What type of system is best for forecasting a new supplier's return on investment?

Decision Support System (DSS).

What does an Executive Support System (ESS) support?

Long-range planning activities of senior management.

Which system delivers integrated business content through a web-based interface?

Executive Support System (ESS).

What system would you use to forecast trends affecting your firm in the next five years?

Executive Support System (ESS).

What is a highly structured decision?

Granting credit to a customer.

What is e-commerce?

Using the Internet to buy or sell goods.

Is transaction-level information essential for operational management to direct operations?

TRUE.

True or False: Cross-functional systems are being phased out.

FALSE.

Can you use a DSS to make decisions about unusual problems?

TRUE.

What type of information system is used to manage relationships with customers?

Customer Relationship Management system (CRM).

What is a collaboration tool that supports remote, synchronous collaboration?

Video conferencing.

What is a digital dashboard used for?

To display visual information and charts of key performance indicators.

What is e-government?

Using the Internet and networking technologies to enable government relationships with citizens.

Which level of decision-making does a Decision Support System (DSS) serve?

Nonroutine decision making.

What is the greatest obstacle to collaboration between employees at distant locations?

Time zones.

Which type of systems focus on problems that are unique and rapidly changing?

Decision Support Systems (DSS).

True or False: A virtual world allows you to communicate with avatars using text messaging.

TRUE.

What is a social networking tool for enterprises called?

Enterprise social networking tool.

True or False: Business collaboration can last as little as a few minutes.

TRUE.

What is KMS used for?

To manage knowledge within a firm.

How can businesses improve financial performance through collaboration?

By achieving improved customer service, quality, and innovation.

What does business intelligence systems not focus on?

Tracking flows of materials in a factory.

What is the shared data across various key business processes called?

Enterprise system.

What is the objective of IT governance?

To guide the IT strategy of a firm.

What is a typical function of an information systems manager?

Acting as a liaison between the IS group and the rest of the organization.

What does the CKO do in an organization?

Helps find new sources of knowledge.

True or False: The TPS tracks all daily routine transactions of a business.

TRUE.

True or False: An inventory control system is an example of an MIS.

FALSE.

What is critical for decision-making in collaborative business processes?

Conversations.

How has e-business technology impacted governments?

By enabling improved delivery of government services and citizen access to information.

What is integrated into a single software system through enterprise systems?

Sales, production, finance, logistics, and human resources.

What does collaborative culture reward?

Team performance.

Which of the following job categories is expected to experience the most growth?

Systems analysts.

Name a major benefit of using enterprise systems.

Improved coordination and efficiency.

What factors contribute to growth in IS/MIS job categories?

Increased demand for IT and complex technological changes.

What helps coordinate information flow between suppliers and customers?

Extranet.

What system supports decision making with data from internal and external sources?

Decision-support system (DSS).

What could be a first step for a business seeking to improve internal communications?

Implementing an extranet.

What requires knowledge based on collaboration?

Vendor collaboration on new products.

What does the CPO ensure compliance with?

Data privacy laws.

Which system provides data for executive decision-making graphs?

Executive Support System (ESS).

What is the role of the CTO?

Oversees the use of IT in the firm.

True or False: All IS/MIS jobs are expected to grow slower than the average job growth in the economy.

FALSE.

What allows employees to communicate and share knowledge effectively?

Knowledge Management System (KMS).

What is the primary purpose of the ERP system?

To integrate business processes and information across all functions.