RAD-102 Ch 11 Patient Interactions

patient considerations

in altered state of awareness

fear of unknown is profound

fear loss of control

emotions may be unnatural

role of a technologist

helping others

working with people

making a difference

thinking critically

demonstrating creativity

achieving results

be aware of emotional intelligence

what happens when personal needs are met

increased confidence in technical abilities

patient dignity deals with

their self esteem

what may patients feel

loss over power of faith

guilt

isolated in embarrassing situations

loss of privacy and access to loved ones

what do outpatients have

preconceived expectations

outside schedules and commitments

communication process

message → receiver → feedback → sender

commuunication essentials

patient care communications must be patient focused

communication needs to be accurate and timely

consider communication and relation with patients family and visitors

technologists communicate within scope of practice

methods of verbal communication

spoken words

written words

voice intonation

slang and jargon

organization of sentences

humor

methods of nonverbal communication

paralanguage

body language

touch

professional appearance

physical presence

visual contact

personal hygiene

common forms of touch

emotion support

emphasis

palpatation

average american reads at

eight to ninth grade level

__% of people at __ and older read at __ level or lower

44%

65

fifth grade

__% - __% of patients age 60 and older have __

48 - 80

inadequate functional health literacy

common patients types

seriously ill and traumatized

visually impaired

speech and hearing impaired

non-english speaking

mentally impaired

substance abusers

how to communicate with patients family and friends

professionally introduce

briefly explain procedure

explain why they must leave area during exposure

age groups

infant (birth - 1yo)

toddlers (1-3 yo)

preschoolers (3-5 yo)

school-aged children (5-10 yo)

adolescents (10-25 yo)

young adult (25-45 yo)

middle-aged (45-65 yo)

mature adults (65+ yo)

how to talk to pediatric patients

kneel to eye level

maintain eye contact

speak soft and less authoritatively

when should equipment be set up for pediatric patient

before child enters room

how to image pediatric patients

soften room lighting

avoid loud and dramatic equipment movements

use gentle touch

use radiation protection and show parents

aging process division

primary aging

secondary aging

physical changes of functional aging

slowing psychomotor response

slowing of information processing

decreased visual acuity

decrease in senses (80+)

aging changes in respiratory system

decreased cough reflex

shallow breathing

decreased pulmonary capacity

kyphosis

aging changes in muscolokeletal system

osteoporosis

arthritis

decreased muscle strength

atrophied muscle mass

fear of fracturs

aging changes in cardiovascular system

decreased cardiac efficiency

orthostatic hypotension

arteriosclerosis

dvt

fatigue

aging changes in integumentary system

loss of skin elasticity

change of skin texture

loss of touch sensation

diminished sensation of heat or cold

loss of subcutaneous fatty layer

aging changes in gastrointestinal system

loss of appetite

decreased secretions

decreased gi motility

decreased sphincter muscle control

how to interact with older patients

maintain eye contact

speak slow and clearly

keep warm if needed

ask permission to touch

demonstrate compassions

ask what makes them more comfortable

explain thoroughly and keep informed

treat with respect ad patience

stages of grief

denial and isolation

anger

bargaining

depression (preparatory depression)

acceptance