org structure

description

responsibilities, duties

specifications

qualifications, skills

profit center

main objective is to generate revenue for hotel

(marketing, f&b, front office)

cost center

needs to spend $ to support main function of profit center

(IT, HR, accounting)

ownership

may rest w an indiv / partnership / joint venue / public corporation

general manager

coordinating the whole, unifying specialties, & directing the joint efforts

get authority from ownership

employee most responsible for all that happens in every department

executive assistant manager

helps GM, has responsibility over entire org

• manager of IT

• director of HR (Personnel)

• director of Marketing (sales)

• legal counseling

• controller (accounting)

supporting departments

supporting departments

give suggestions to GM, have more expertise on their field, advise GM

F&B

has direct operating (line) responsibilities

one of hotel’s 2 operating depts

intensive skills & abilities

hotel / resident / house manager

all operating departments are required to report to this person

housekeeping

largest # of employees

responsible for delivery of hotel basic product (clean room)

work in isolation, least-paid

repair

reactive approach

maintenance

prevent equipment breakdown

• steward

• turndown

housekeeping duties

turndown

preparing bed @ night

floor supervisor

inspects & approves rooms recently vacated & cleaned

bellboy, doorperson

uniformed services

“with service”

“con servus”

guest services

“hub & heart”

front-office clerk

report to accounting either controller or gen cashier