ch1 Business Communication Review

Flashcards covering key concepts in business communication, emphasizing definitions and importance in a professional context.

Communication

The process of transferring information and meaning between senders and receivers using written, oral, visual, or digital media.

Importance of Effective Communication

Essential to every function in business, facilitating trust, engagement, and improved productivity.

Professional Communication

Involves demonstrating skills such as dependability, teamwork, ethical decision-making, and maintaining a positive outlook.

Communication Process Model

An eight-step process involving the sender's idea, encoding, transmission, reception, decoding, response, and feedback.

Ethics in Communication

The accepted principles of conduct that govern behavior, including making ethical decisions in communication.

Ethical Dilemma vs. Ethical Lapse

An ethical dilemma involves difficult choices among unclear alternatives, while an ethical lapse is an unethical or illegal choice.

Cultural Diversity in Communication

Influences how messages are created, sent, and interpreted; includes aspects like cultural context and nonverbal communication.

Guidelines for Ethical Communication

Define situations accurately, intend honesty, understand impacts, aim for good, assess assumptions, and be comfortable with choices.

Mobile Communication Challenges

Includes constant connectivity, content limitations due to small screens, multitasking, security concerns, and the need for business-focused apps.

Technology in Communication

Guidelines include keeping technology in perspective, learning tools, guarding against information overload, and reconnecting with people frequently.