Definition Patient Experience * What actually happens during health care delivery. Patient Satisfaction * How patients feel about the care they received. Importance of Patient Experience * Enhances trust in health care services. * Supports patient-centered care. * Identifies areas needing quality improvement. * Contributes to overall quality assessment. Factors Affecting Patient Satisfaction * Communication with health care staff. * Waiting time and access to services. * Respect and professionalism. * Cleanliness and safety of the environment. Measuring Patient Experience and Satisfaction * Patient surveys. * Feedback forms. * Complaints and compliments. * Interviews and reports. Role of Health Care Professionals * Communicating clearly and respectfully. * Responding to patient needs. * Maintaining ethical behavior. * Supporting teamwork and quality culture

Patient Experience

What actually happens during health care delivery.

Patient Satisfaction

How patients feel about the care they received.

Importance of Patient Experience

Enhances trust in health care services, supports patient-centered care, identifies areas needing quality improvement, contributes to overall quality assessment.

Factors Affecting Patient Satisfaction

Communication with health care staff, waiting time and access to services, respect and professionalism, cleanliness and safety of the environment.

Measuring Patient Experience and Satisfaction

Includes patient surveys, feedback forms, complaints and compliments, interviews and reports.

Role of Health Care Professionals

Involves communicating clearly and respectfully, responding to patient needs, maintaining ethical behavior, and supporting teamwork and quality culture.