Chapter 4 Worksheet: Therapeutic Communication Skills (MEDA 100)

____________ differs from normal communication in that it introduces an element of empathy into what can be a traumatic or difficult experience for the patient

Therapeutic communication

__________ occurs when a person seems to experience temporary amnesia, forgetting or wiping things out of the conscious memory

Repression

Human needs grouped into five levels, each level being satisfied first before moving onto the next is known as _______________

hierarchy of needs

Types of questions that require only a "yes" or "no" answer are called ________

closed questions

__________ are verbal or nonverbal messages that close therapeutic communication and prevent quality care of the total person

Roadblocks

_________ is the study of body language

Kinesics

One method used in therapeutic communication is ____________.  Using this technique, the received message is sent back to the sender, worded a little differently, for verification from the sender

active listening

Personal preferences slanting toward a particular belief are known as _____

bias

An opinion or judgement that is formed before all the facts are known; a reconceived and unfavorable concept of some other person or group is called __________

prejudice

Types of questions that require more than a "yes" or "no" answer are called ___________.  This allows the patient to verbalize more information; questions that usually begin with how, what, or could

open ended questions

Select the five correct responses.  

The five C's of communication are:

Complete

Concise

Courteous

Coherent

Clear

Which of the following is not part of communication?

Attitude

Which is the most basic need (first level) in Maslow's hierarchy?

Food

Your patient refuses to accept a diagnosis, claiming the doctor "must be mistaken." Assuming the doctor is correct, which self defense mechanism is the patient using?

Denial

Which of the following best describes congruency in communication?

The verbal message matches the body language

What is defined as the conscious awareness of one's own feeling and the feelings of others?

Perception

Who is known as the founder of humanistic psychology?

Maslow

What is referred to as the grouping of nonverbal messages into statements or conclusions?

Clustering

Which of the following best describes behavior that is used to protect the ego from guilt, anxiety, or loss of esteem?

Defense mechanisms

Substituting strength for weakness is an example of compensation (True or False)

True

Defense mechanisms are behaviors that are used to protect the ego from joy, success and self-esteem (True or False)

False

We studied Maslow's Hierarchy of Needs and the different levels that are associated with this.  Please select the correct name of the five levels of this hierarchy.

Level 1-Survival or physiologic needs

Level 2-Safety needs

Level 3-Belongingness and love needs

Level 4-Prestige and esteem needs

Level 5-Self-actualization