NHA Qualifier Exam Review

Final NHA Qualifier Exam flashcards in Question and Answer format.

Which medical asepsis technique should a medical assistant use to ensure work surfaces are free of infectious diseases?

Disinfection

What action should a medical assistant take when disposing of a syringe and needle used to administer a vaccine?

Drop the syringe, needle first, into the biohazardous sharps container.

What question should a medical assistant ask a patient prior to venipuncture?

Will you please state and spell your name for me?

After collecting a urine specimen from a patient, within which timeframe should the medical assistant process the specimen?

1 hr

What action should a medical assistant take when obtaining the length of an infant during a well-child visit?

Position the infant on their back

When should a medical assistant complete documentation in a patient’s record?

Immediately following a procedure

Which preventative screening test is recommended for a 45-year-old patient?

Dilated eye exam

Which methods should a medical assistant use when communicating during a telehealth visit with a patient who has partial hearing loss?

Use real-time closed captioning

According to order of draw, which tube should the medical assistant draw after the lavender tube for venipuncture?

Gray

Which waste items should a medical assistant discard in a red biohazardous bag?

Linens soiled with bodily fluids

When labeling a blood sample for anemia, which test should the medical assistant label on the requisition form?

STAT-CRIT hematocrit

Which method of draw should a medical assistant use for a CBC, basic metabolic panel, lactic acid, and PT/INR from an older adult patient who has small veins?

Butterfly method

According to the Controlled Substances Act, which of the following is true regarding the storage of controlled substances in the office?

Controlled medications should be stored in a locked cabinet

Through which of the following roles can a medical assistant provide patient care coordination and community resources?

Patient navigator

Which of the following blood pressure readings is stage 2 hypertension?

150/95 mm Hg

What is the lay term that can be used in the place of the medical term verrucae?

Wart

When completing an 837P/CMS-1500 claim form, which component identifies the practitioner who provided the submitted services?

National provider identifier (NPI)

A temperature of 37.6 C would equal which of the following when converted to Fahrenheit?

99.6 F

When performing an ear irrigation for an adult patient, which of the following actions should the assistant take?

Open the ear canal by pulling the pinna upward and backward

When preparing a patient for suture closure of 0.5 mm diameter, which suture sizes should the assistant have ready for the provider?

1

When working in a culturally diverse practice, which actions should a medical assistant take to overcome diversity and communication barriers?

Examine personal religious, cultural values, and beliefs to identify and biases.

When performing a prior authorization for durable medical equipment (DME) for a patient with Medicare, which Medicare plan covers DME services?

Part B

A patient experiencing night blindness might be experiencing which vitamin deficiency?

Vitamin A

What step should a medical assistant ensure when obtaining prior authorization for a referral?

Follow guidelines of the patient’s insurance company on how to obtain a referral

When preparing a patient to wear a Holter monitor, which instructions should the assistant include?

You should avoid using an electric blanket during monitoring.

When caring for a patient who is terminally ill and is crying uncontrollably as well as refusing to eat or see their family, which Kubler-Ross stage of grief is this?

Depression

When performing a urine analysis on a patient and identifying the color of the urine as a greenish-yellow color, which of the following can contribute to make the urine that color?

infection

When performing a 12-lead EKG on a patient, what is Lead 1 recording?

The electrical activity of the left ventricle

Which of the following can cause a hemolyzed specimen?

Shaking the collection tube vigorously

Which process is used to ensure reliability of test results by detecting and eliminating errors?

Quality control

Which article is allowed by the professional dress code for a medical assistant?

Watch

A medical assistant discovers a garbage can fire has started in the break room of the medical office. According to the RACE acronym for emergency response, which action should the assistant take first?

Evacuate staff and patients from the immediate area

Aside from verifying a patient’s full name and date of birth, which patient identifiers would a medical assistant recognize as unique to an individual patient?

Medical record number

Which of the following is a component of a patient’s electronic health record (EHR)?

Laboratory test results

Which strategies demonstrates empathy when a medical assistant is interacting with a patient who is upset?

Exhibiting active listening skills

Which assessments of a patient’s pulse is demonstrated by an extremely strong and full feeling?

Bounding pulse

A provider examines a patient who has a lesion on their arm that requires daily wound care treatment. The patient is unable to perform wound care themselves. A medical assistant should anticipate a referral for this patient to which of the following ancillary services?

Home health care

A medical assistant has just finished disinfecting a patient examination room. When should the assistant remove their personal protective equipment?

Remove PPE before leaving the patient examination room

Which legislation keeps health care staff safe from retaliation by their employers when they report cases of patient neglect and abuse?

Whistleblower Protection Act

Which eating disorders is demonstrated by purging, use of laxatives, and mood swings?

Bulimia nervosa

Which is an example of an involuntary movement by the patient that can lead to a somatic tremor artifact on a patient’s EKG?

Shivering due to coldness

When measuring a patient’s oxygen saturation with a pulse oximeter, which action should the assistant take?

Check capillary refill in the patient’s finger

When a medical assistant is unsure if a patient has been exposed to an infectious organism, which process should the assistant follow?

Universal precautions

When preparing to calculate a patient’s heart rate from an EKG tracing, which method should the assistant use for this calculation?

Divide 1,500 by the number of small boxes between the two R waves

Which of the following provides informed consent treatment and encourages patients to take an active role in their individual health care, resulting in better compliance in treatment?

Patient education

When preparing to administer a liquid oral medication to a patient, which method should the assistant use to ensure administration of the correct dose?

Pour the medication to the prescribed dose in the medicine cup on a flat surface

According to the CDC, when should a medical assistant wash their hands for 1 full minute?

when handling specimens

Which types of masks is considered a respirator and required when caring for a patient who has COVID-19?

N-95 mask

Which agency develops the guidelines for sending prescriptions electronically?

DEA

Prior to scheduling a pulmonary function test, on what should a medical assistant educate a patient?

The patient should be instructed not to smoke 1 hr before the test

Which organs in the urinary system triggers micturition?

Bladder

Which techniques should a medical assistant use for the routine cleaning of EKG cables?

disinfection

Which examinations assesses a patient’s color perception and aids in detecting color blindness?

Ishihara test

When a patient is upset and states, “The hospital and insurance company are just trying to get money. I eat good and exercise, so I know I don't have cancer. ” ,which defense mechanisms to cope with their cancer diagnosis is the patient using?

displacement

When completing a venipuncture procedure, what action should a medical assistant take after to ensure bleeding has stopped?

Apply pressure to the venipuncture site using gauze

What is important when a medical assistant is verbally communicating with a patient?

The assistant should be clear and concise

A patient reports severe headaches and chronic tingling in their arms and legs. To which specialties should the provider refer the patient for a consultation?

Neurology

When coaching a patient, which is an example of encouraging compliance with treatment plan?

Providing instructional video based on the patient’s learning style

How should an assistant assist an adult patient when they want to obtain the patient’s measurement?

Standing with their back to the scale

Which types of providers are exempt from electronic claims by Medicare?

single provider practices

A provider has ordered hematology testing for a patient. Which tube colors should a medical assistant use?

Lavender

What methods is used to notify a provider of the denial of a claim by an insurance carrier?

Remittance advice

Which health care plans will provide medical care for indigent patients who meet specific eligibility requirements?

Medicaid

When collecting demographic information from a new patient, in which ways can a patient provide this information?

Patient portal

Which conditions refers to when the internal environment functions properly and all the organs are performing appropriately?

Homeostasis

Which response is appropriate for a medical assistant to take for a patient who is experiencing anaphylaxis due to an iodine deficiency?

Administer an epinephrine auto-injector immediately, if available or call 911

If an EKG tracing has an upward and downward movement of the waveform, which types of artifacts is indicated?

Wandering baseline

A medical assistant is reviewing a patient’s recent medical history and notes they have a healing fracture of the distal femur, in which locations on the patient’s body should the assistant expect to find the injury?

Just above the knee

Where is the duodenum located?

Right upper quadrant

Which is an advantage of using an electronic practice management software for scheduling appointments?

Ability to generate reports

When preparing a patient for a vaginal examination and Papanicolaou (Pap) test, in which positions should the assistant place the patient for this procedure?

Lithotomy position

Which are considered the two greatest sources of contamination once a sterile field is established?

hands and hair

Which forms collected during new patient check-in will contain the patient’s demographic information?

Patient registration form

When assisting with the examination of an older adult patient who has a forward, rounded curvature of the thoracic spine, which terms should the assistant use when documenting this finding in the patient’s medical record?

Kyphosis

When preparing for a patient’s scheduled office visit, which components of the medical history should a medical assistant review to identify any surgeries the patient has had?

Past medical history

When preparing a patient who has anemia for an examination by the provider, which manifestations should the assistant expect?

Irregular heartbeat

When composing business correspondence using the simplified letter style, which features should the assistant use?

A subject line in all capital letters

When writing orders for an outpatient laparoscopic appendectomy, which sets of procedural codes should the assistant use for this outpatient procedure?

CPT

If a medical assistant receives a prescription to administer an intramuscular injection to a patient, which angle should the assistant use to administer the injection?

90 degrees

When performing a first aid procedure to control bleeding of a wound, which actions should a medical assistant take?

don sterile gloves

Which procedures should a medical assistant perform on a soiled hemostat prior to autoclaving?

Sanitization

When reporting a patient fall that occurred in the front lobby of the clinic taking into consideration patient safety guidelines, what is the purpose of completing an incident report?

To avoid future reoccurrences

Which members of the health care team specializes in serving as a guide to help patients with chronic illnesses through the health care system?

Patient navigator

While completing the clinical intake process, a patient informs a medical assistant they are having suicidal thoughts. Which actions should the assistant take?

The medical assistant should document what the patient states and relay information to the provider

Which procedures takes into consideration the 3Ds-depth, diameter, and direction?

venipuncture procedure

Computerized physician order entry (CPOE) is one of the requirements to help increase reimbursements from Medicare and Medicaid. Which is an advantage of CPOE?

The program helps to reduce errors

Which techniques should a medical assistant use to put a 7-year-old child at ease prior to administering an injection?

Explain the procedure to the child in simple steps

When preparing to apply a transdermal patch for a patient, which is the correct method?

Apply the patch directly to the skin to maintain effectiveness

If a medical assistant is completing a clinical intake and the patient reports experiencing fainting episodes, which would be the correct terminology for the assistant to document as the patient’s chief complaint.

Syncope

Which statements made by a medical assistant demonstrates an understanding of required patient identification techniques?

I will ask the patient to state and spell their full name and provide their date of birth before administering vaccines.

Which patient conditions is appropriate for a telehealth visit with a provider?

Diabetes

A patient is newly diagnosed with diabetes and is learning to self-administer insulin injections. Which method should a medical assistant use to determine the patient understands the instructions for performing the injections?

Have the patient demonstrate the technique

Which is important when selecting codes to ensure accurate reimbursement for a patient’s visit?

Medical necessity is supported

A patient’s laboratory report indicates a hemoglobin level of 7 g/dL. Which is the first action a medical assistant should take?

Notify the provider

When processing incoming mail, which steps should a medical assistant take if they are unsure how to process one of the items received?

Give the mail to the office manager and ask the manager to determine how to handle the item

When preparing to perform venipuncture for a patient, According to order of draw, which tubes should the assistant draw after obtaining blood cultures?

Light blue

Which hematocrit values is out of the expected reference range?

A 46-year-old female patient who has a hematocrit reading of 46%

What is the purpose of monthly financial reconciliation?

To ensure the financial records of the medical practice match the information provided on a bank statement

When screening last night’s phone messages, which conditions requires an urgent appointment?

Hypersensitivity

Which conditions places the patient at the highest risk for stroke or transient-ischemic attack?

Carotid artery disease