Chapter 6: Professionalism and Ethics – Self-Management Concepts

30 Q&A flashcards covering JOHARI Window, SWOT, self-assessment, time management, delegation, stress, communication, assertiveness, technology, balanced work-life, and managerial ethics from Grade 10 Business Studies Chapter 6.

What is the primary goal of personal development within a self-management context?

To improve oneself by learning new knowledge and skills through different experiences in order to perform better in unfamiliar situations.

Define self-assessment in the context of personal development.

A process of understanding who you are (skills, knowledge, thinking processes) and the positive or negative effect you have on others and your work environment.

Which tool records what you know about yourself versus what others know about you?

The JOHARI Window.

Name the four panes of the JOHARI Window.

Open/Free Area, Blind Area, Hidden Area, Unknown Area.

What information is found in the Open/Free Area (Pane 1) of the JOHARI Window?

Traits that both the person and others know, such as obvious strengths.

Why is feedback important for reducing the Blind Area (Pane 2) of the JOHARI Window?

Because it reveals to the individual traits or behaviors that others see but the individual does not, enabling self-development.

What type of information is stored in the Hidden Area (Pane 3) of the JOHARI Window?

Information the person knows but keeps from others, such as private fears or ambitions.

Explain the Unknown Area (Pane 4) in the JOHARI model.

It contains traits, potential, or emotions unknown to both the individual and others, often revealed through new experiences.

What is a SWOT analysis used for in personal development?

To assess personal strengths, weaknesses, opportunities, and threats for improving effectiveness.

Give two typical examples of personal strengths in a SWOT analysis.

Skills, experience, or specialized knowledge.

Identify two common personal weaknesses that might appear in a SWOT analysis.

Lack of skills or knowledge; disabilities or deficiencies.

List two possible opportunities an individual might record in a SWOT analysis.

New technology or available resources that can aid growth.

Mention two threats that could appear in the ‘T’ section of SWOT.

Time or money constraints; changes in legislation.

Why is time management critical for managers?

Poor time management can compromise a manager’s role and interrupt important tasks such as client meetings.

Name three common ‘time wasters’ identified in business environments.

Meetings not starting on time, poor prioritizing of tasks, and unpleasant tasks left until last.

What is delegation and why must managers master it?

The process of assigning tasks and authority to others; it motivates and empowers employees while allowing managers to focus on higher-level duties.

List three principles a manager should follow when delegating.

Communicate effectively, empower employees, and provide feedback while retaining overall responsibility.

Explain why knowing your employees’ abilities is essential before delegating.

It ensures tasks are matched with the right skills, leading to effective outcomes and employee development.

Define workload-related stress.

Stress arising when job demands exceed the time, resources, or abilities available to handle them.

State four common ‘stressors’ listed in the notes.

Change, excessive workload, job insecurity, and financial insecurity.

Provide three physical or emotional indicators of stress.

Anxiety, irritability, and trouble concentrating (others include tiredness and headaches).

Give two practical techniques managers can use to manage their own stress.

Plan activities and deadlines; learn to relax and take breaks to recharge.

What are the three main forms of workplace communication outlined in the notes?

Verbal communication, written communication, and body language.

Why is body language critical during face-to-face communication?

Because it conveys non-verbal messages that can reinforce or contradict spoken words.

Define assertiveness in managerial communication.

The ability to voice opinions calmly and confidently without aggression or passivity.

Why are technological skills increasingly important for managers?

Technology simplifies processes and prevents duplication of work; lack of tech skills can reduce productivity.

Describe a balanced work-life.

An equilibrium between the time and effort devoted to work and that invested in personal life.

List two benefits employees experience when they achieve work-life balance.

Reduced stress and increased productivity or motivation.

Which South African law prescribes working hours and leave to protect employees?

The BCEA (Basic Conditions of Employment Act).

Define ethics in a managerial context.

Understanding and acting on the difference between right and wrong in decision-making.

Provide two guidelines managers should follow to ensure ethical decisions.

Be guided by pre-existing rules (mission, values) and choose actions most beneficial to the majority of employees.