Organizational Behavior

Organizational behavior

Study of individual and group dynamics within an organization setting

Goals of OB

• Attempts to explain why individuals and groups behave the way they do in an organizational setting

• Tries to predict how individuals and groups will behave based on internal and external factors

• Provides manager with tools to assist in the management of individuals’ and groups’ behavior

Why is OB important to health care managers?

• Different mix of health related occupations

• Service related intensity of the industry

• Changing demographics of patients and the healthcare workforce

• Interrelating forces shaping tomorrow’s healthcare organizations

Taylorism

Traditional or classical management approach

Hawthorne studies

Beginning of human relations/behavioral management movement

Theory x and y

Early leadership theories that have informed modern day thinking about leadership

Organization Theory

Study of how organizations work, how they are structured, and how people behave within them

Organizational Development

Process that helps an organization become better, stronger, and more effective

HR management

Managing people who work in a company. Making sure the right people are hired, treated fairly and trained well.

Why is OB important for healthcare managers?

• Diverse occupations

• Service intensity

• Changing demographics

What were the Hawthorne Studies?

Key studies showing how social/psychological factors impact worker productivity

Three fields of OB

OT

OD

HRM

Four key topics in OB

Diversity

Communication

Leadership

Stress management

Team building

What do OB tools help managers achieve?

Guide individuals to willingly contribute their best effort toward organizational goals