PTA 101 ch.8 reading quiz

Before and during physical therapy interventions, the PTA should always ask the patient questions to establish a rapport with the patient and to receive the patient's feedback about the status of the current treatment.

True

False

True

Which of the following describes a closed posture?

A. Crossed arms and legs

B. Sitting or standing straight

C. Facing the patient

D. Uncrossed arms and legs

A. Crossed arms and legs

Which of the following are considered part of verbal communication?

A. Eye contact and gestures

B. Tone and volume of voice

C. Facial expression and smiling

D. Clothing and grooming

B. Tone and volume of voice

Which of the following is the best strategy for effective listening?

A. Closing the door to the treatment room to block out noise

B. All of these are good strategies for listening

C. Sitting facing the patient

D. Taking notes to remember important information conveyed

A. Closing the door to the treatment room to block out noise

Paying attention to a patient's gestures, tone of voice, and eye contact can increase a PTA's listening skills. True/False

True

The PTA enters the waiting room where a patient is waiting to be seen. How should the PTA approach the patient?

A. The PTA should stand in front of the patient but say nothing.

B. The PTA should approach the patient and ask the patient to come back to the treatment area.

C. The PTA should smile, introduce himself, and ask the patient to come back to the treatment area.

D. The PTA should wave to the patient to come back.

C. The PTA should smile, introduce himself, and ask the patient to come back to the treatment area.

When dealing with a difficult person, it is best just to walk away.

True/ False

False

A patient's limited English proficiency is a reflection of his or her limited intellectual functioning.

True/False

False

To create a strong PT-PTA team, the PT and PTA should discuss their education, work experience, and personal strengths and weaknesses.

True/False

True

To become an effective listener, a healthcare provider must overcome personal, political, social, and/or religious barriers.

True/False

True

Written healthcare correspondence should avoid the use of formal language and instead should use more abbreviations and slang.

True/False

False

Which of the following is a good rule to follow when writing a home exercise program?

A. Write at a fifth-grade level

B. All of these are correct.

C. Write in a conversational style

D. Write in a logical manner

B. All of these are correct

What information about the exercises in a home exercise program should the program include?

A. All of these are correct.

B. Number of repetitions

C. Positions for performing exercises

D. Amount of exercise resistance

A. All of these are correct.

What does sympathy involve?

A. Feeling sorry for the patient having pain

B. All of these are correct.

C. Listening to the patient and trying to image the patient's pain

D. Feeling a special alliance with the patient

A. Feeling sorry for the patient having pain

The PTA is working with a patient who speaks in a foreign language that the PTA does not understand or speak. Which of the following strategies will be most beneficial to patient care?

A. Utilize a medical interpreter

B. Use gestures and speak slowly to get the message across

C. Utilize a computer to translate information into the patient's native language

D. Have the patient's family member interpret for the PTA

A. Utilize a medical interpreter

Physical touch can be a powerful communication tool—a harmful gesture for some patients and a sign of disrespect for others.

True/False

True

How can eye contact without staring be interpreted?

  

A. Disagreement

B. All of these are correct.

C. Being honest

D. Anger

B. All of these are correct

A patient explains that he is having such significant pain that he cannot sleep at night. The PTA responds by saying, “That’s terrible.” Which of the following describes the PTA response?

A. Both empathy and sympathy

B. Empathy

C. Sympathy

A. Both empathy and sympathy

The PTA is working in a skilled nursing facility and speaks very loudly to the residents when trying to communicate. Why is this not an appropriate communication strategy?

A. He is not utilizing other forms of communication.

B. He will disturb other residents.

C. He will break confidentiality by speaking so loudly that everyone can hear.

D. He is assuming that all older adults are hard of hearing.

A. He is not utilizing other forms of communication