Study Guide Activity 5

BUSINESS CLASS

Planning

Determining organizational goals and action plans for how to achieve those goals.

Organizing

Determining a structure for both
individual jobs and the overall organization

Leading

Directing and motivating people to
achieve organizational goals

Controlling

Monitoring performance and making
adjustments as needed

Conceptual Skills

The ability to grasp a big- picture view. Top managers need the most

Human Skills

The ability to work with other people. All managers need the same amount

Technical Skills

Expertise in a specific functional area. Lower managers need the most

Maslow’s hierarchy of needs theory

A motivation theory that suggests that
human needs fall into a hierarchy and that as each need is met

Job enrichment

The creation of jobs with more meaningful
content, under the assumption that challenging, creative work will motivate employees

Expectancy theory

A motivation theory that concerns the relationship among
individual effort, individual performance, and individual reward.

Equity Theory

A person will be motivated based on how they are treated in
comparison with others both inside & outside the company.

Planning

Setting & achieving specific goals

Strategic Planning

Done by Top Mgt. Long Term concerns,
vision for the company as a whole.

Tactical Planning

Done by Mid Level Mgt. Mid-
term goals applied to specific functional areas.

Operational Planning

Daily & Weekly plans.
Done by first-line mgt.

Contingency Plan

Planning for unexpected events by involving a range of scenarios and
assumptions.

Mission

Organization’s purpose, values, and core goals, providing the framework for all other plans.

Organizing

Determining a structure for both the individual jobs & the overall structure

Departmentalization

The division of workers into logical groups.
Ex: production, customer, geographic, processes

Span of control

Span of management; refers to the number of
people a manager supervises.

Centralization

The extent to which decision-making
power is held by a small number of people at the top of the organization